Overview

Under the direction of Security Department supervisors and managers, incumbent provides security coverage ensuring that adequate protection is provided for the safety of patrons and team members. Safeguards the assets of the organization, as well as those of its guests and team members. Promotes an outgoing, friendly guest-oriented demeanor at all times.

Responsibilities

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Ensure that proper security is provided for all transfers of monies within the casino and hotel areas of the complex.
Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary.
Prepare detailed incident reports in a clear and precise manner.
Patrol the hotel and casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
Assist in the coordination and resolution of emergency situations.
Assist in maintaining proper key control.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
Responsible for cleaning and sanitizing work and public spaces.
Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

High School Diploma or equivalent is required and a minimum of one (1) year of guest service experience, or the equivalent combination of education and experience. One (1) year of security related experience preferred. Valid California Driver's License and clean driving record required.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):

Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
Must successfully pass background check.
Must successfully pass drug screening.
Prior experience in the Gaming industry strongly preferred.
Prior experience in Tribal Gaming preferred.
Must be at least twenty-one (21) years of age.
Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.

Ability To

Available to work different types of events with varying time schedules, on varying days as needed.
Read and comprehend all necessary documentation, training materials and policy information.
To use a computer to compose clear, concise and accurate reports.
Assist sick or injured guests and or team members.
Communicate courteously, effectively and professionally with guests and all levels of team members.
Use tools and equipment such as, radios, computers and other tools specific to the position.
Stand for extended periods of time.
Communicate clearly, in English, with guests in a professional manner.
Work within Hard Rock Hotel & Casino Sacramento at Fire Mountain established policies/guidelines.

Work Environment

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to general public.
Officers will work posts that may require them to stand or walk for the duration of their shift.

Additional Details

Closing:

The Tribal Council gives first preference in all of its employment practices to members of the Enterprise Rancheria Tribe who meet the job requirements.

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