The field of gene therapy is growing rapidly and Genezen is here to meet the exacting needs of our clients. We provide process development, produce GMP viral vectors, and provide cell transduction for gene and cell therapy clinical trials and are proud to be a part of the process that leads to new cures.

WORKING AT GENEZEN

Many people have worked in environments where you feel like just another nameless part of an enormous machine. Genezen is different. We want our employees to be innovative, collaborative problem solvers who are dedicated to meeting the challenges of working at a fast-growing company. We are dedicated to empowering our employees to be their best and making Genezen a rewarding place to work. Every employee contributes to the success of the company and you can be part of that team.

JOB SUMMARY

The Information System Administrator is responsible for day-to-day telephone and hands-on support of office/lab computers, and software for end users. This entails supporting over 200 onsite or remote users. A thorough knowledge of Microsoft operating systems, Office and scientific applications is essential, combined with a good knowledge of general security controls, business applications and general IT infrastructure processes. Overall, the candidate must combine both IT skills with excellent people skills. The ability to work with all staff levels on both technical and training requirements is essential to job success.

ESSENTIAL JOB FUNCTIONS

Support a robust Microsoft based network.
Provide escalated technical support for both hardware and software issues that may arise.
Troubleshoot hardware and software issues in person, remotely and phone.
Create support processes for the organization, transition those processed and track compliance Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems.
Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate.
Assist with the installation of new hardware and software and help train employees on its use.
Ability to identify new / additional tasks and technology that improve employee experience.
Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate.
Manage incoming and outgoing asset inventory of hardware, software, and peripherals.

SPECIAL JOB REQUIREMENTS

Adaptability required as work schedule may change based on business needs
Criminal background check required
Other duties as assigned

KNOWLEDGE, SKILLS, AND EXPERIENCE

EDUCATION / CERTIFICATIONS / LICENSES

Essential/Desired

High School Diploma

Essential

ON-THE-JOB EXPERIENCE

1-3 years of experience

Essential

Ability to troubleshoot, diagnose, and resolve issues on PC's and 3rd party applications supported by Corporate Infrastructure and Security and engage functional teams

Essential

SKILLS / ABILITIES

Knowledge of Microsoft Product stack, end user computing

Essential

High school degree plus 2 years' relevant experience

Essential

Strong personal skills in leadership, persuasion, and communication with all levels of the organization

Essential

Detail-oriented, excellent written and verbal communication skills required

Essential

Mechanical / Analytical skills

Essential

Able to understand written or verbal instructions (in English) and execute accurately and independently

Desired

PHYSICAL DEMANDS

While performing the duties of this job, the employee is required to meet the following physical demands:

Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Regularly sit for long periods of time.
Employee will be required to move around the work site using pathways/ramps provided.
Use of office equipment such as computers, telephones and filing systems will be required to fulfil duties.

Movement

Ascending or descending ladders.
Moving self in different positions in various environments including tight and confined spaces.
Remaining in a stationary position (i.e., seated or standing if able) for prolonged periods.
Repeating motions that may include wrists, hands and/or fingers.

Lifting

Adjusting or moving objects between 25lbs-50lbs.
Adjusting or moving objects between 50lbs-100lbs with the assistance of another team member.

Vision

Frequently utilize close vision and the ability to adjust focus.

Communication

Frequently required to communicate by talking, hearing, using telephone and e-mail

GENEZEN'S CURES VALUE-BASED COMPETENCIES

Committed to Science

We are committed to scientific excellence, staying current with industry developments, making data-driven decisions, and pursuing innovation to advance healthcare.

Urgency in action for the patients

We operate with urgency and a commitment to delivering timely treatments to patients by accelerating our partners' programs.

Resilience & Grit in operations

We are committed to overcoming challenges, learning from failures, and persistently striving for success.

Execute with Excellence & Integrity

We are dedicated to delivering quality results and upholding ethical principals.

Solutions driven for our partners

We are committed to being a proactive, collaborative, creative and open-minded partner.

GENEZEN'S BENEFITS

Paid vacation days, amount based on tenure
Paid sick time
9 observed holidays + 1 floating holiday + 1 volunteer day
401(k) plan with company match up to 6% of salary, vested immediately
Share Appreciation Rights
Choice of several healthcare plans
FSA and HSA programs
Dental & vision care
Employer-paid basic term life/personal accident insurance
Voluntary disability, universal life/personal accident insurance
Accidental Death & Dismemberment (AD&D) Insurance

ADDITIONAL DETAILS

Nothing in the job description for this role restricts management's right to assign or reassign duties and responsibilities to this job at any time.
This position requires a criminal background check.
Genezen is an Equal Opportunity Employer.
Genezen participates in EVerify.
Genezen is interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas.

Genezen has operates two locations: one in Fishers, Indiana and the second in Lexington, Massachusetts.

Fishers is a suburb of Indianapolis. Fishers was named the #1 place to live in the US by Money Magazine in 2017 for its livability, safety and entrepreneurship. Fishers is one of the fastest growing communities in Indiana and is dedicated to supporting a high quality of life for all its residents. Nearby Indianapolis is home to professional and college sports teams, the Indy 500, a growing art community and the world's largest children's museum--to name just a few reasons why this area is a great place to live.

Lexington, Massachusetts, located just northwest of Boston, is renowned as a historic suburb with a rich cultural heritage. It boasts picturesque New England charm, tree-lined streets, and a vibrant community. Known for its pivotal role in the American Revolution, Lexington offers visitors and residents alike a blend of historical landmarks, modern amenities, and a strong sense of community pride.

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