Credit Key's mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

About The Role

Credit Key is seeking an experienced account resolution specialist to join our risk team. This position reports to the Sr. Manager of Loss Control and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.

What you'll do

Contact delinquent customers via phone and email to resolve outstanding debt
Negotiating repayment terms to resolve delinquency within allowable timeframes
Timely and accurately process ACH and debit card payments
Maintain documentation of all collection activities
Ensure reported bankruptcies are logged according to outlined procedures
Investigate and resolve any collection billing discrepancies or disputes
Work with customer support and collections partners to resolve collections related issues that may arise
Performs other duties as assigned

Requirements

What we look for

Minimum of three (3) years collections experience in consumer or commercial collections
General knowledge of collections laws and regulations
Comfortable making outbound calls and speaking to delinquent customers
Strong verbal and written communication skills
Strong problem solving and negotiation skills
Pleasant demeanor and good phone etiquette
Ability to work independently as well as with a team
High attention to detail

Benefits

Why you want to work with us

Competitive compensation package
Great healthcare benefits
PTO + 10 paid holidays
401k match
Work from home stipend
Supportive and highly collaborative work environment

Credit Key jobs

Collections Resolution Specialist - Remote