ABOUT THE ORGANIZATION

Billion-dollar credit union serving nearly 80,000 members throughout California's beautiful Central Valley is looking to expand their team. For over 70 years we have been providing superior service for our members and community. As a not-for-profit financial cooperative we believe in banking with a purpose and therefore annually return millions of dollars to our members in the form of better rates, lower fees, and access to fair credit. We pride ourselves in helping our members achieve their financial dreams. At the end of the day, we are optimists, partnering with our members and community to empower a brighter future. Together, we believe we are doing great things for the community we call home.

DESCRIPTION

This role reports to the Technology Support Manager and is responsible for technical support for general system administration, specialized system administration, network administration and cloud administration with emphasis on Symitar core and integrations with various third-party applications, including Salesforce.

Assuring the annual upgrades for the core system (Jack Henry's Symitar) are done on time each year with no interruption to service
Uses SDLC processes and associated tools, analyzes current system targeted for replacement/enhancement to determine business and technical functions to be included in design.
Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments.
Prepares and maintains technical documentation including flow charts, use cases, functional specifications, data models, user guides, and reporting to assist with the ongoing operation and maintenance of technology solutions.
Provides advice and direction in specializations including the Symitar core banking system, Unix, and OpCon
Actively maintaining knowledge in one or more identifiable specializations including the Symitar core banking system, Unix, and OpCon
Installing, managing, controlling, deploying, and maintaining infrastructure systems software, to meet operational needs and service levels
Monitoring operational systems for resource usage and failure rates, to inform and facilitate system software tuning
Installing and testing new versions of system software, including Symitar releases and AIX Unix upgrades
Contributing to the preparation of software implementation procedures with fallback contingency plans
Developing business cases for platform upgrades and enhancements
Implementing, documenting, and testing arrangements for disaster recovery, including Symitar replication and failover
Contributing to the planning and implementation of infrastructure maintenance and updates, including IBM Power servers
Implementing agreed infrastructure changes and maintenance routines, including IBM Power servers
Configuring tools and/or creating scripts to automate the provisioning, testing, and deployment of new and changed infrastructure
Investigating and enabling the resolution of operational issues. Providing reports and proposals for improvement to users, and managers
Works with manager in establishing specific goals for the department;implements strategies to achieve those goals.
Works independently on special IT projects as assigned by manager.
Assists IT management team with various administrative duties as requested.
Compiles compliance information for examiners/auditors.
Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes.
Coordinate with business stakeholders, vendors and consultants to design and develop solutions and the successful testing, documentation and support of those solutions. Investigates packaged solutions to systems and programs for resolution of problems and enhancement opportunities.
Perform other job-related duties as assigned.

Education, Experience & Skills

Experience with the Symitar system (JackHenry product) and other computer operations required.
Experience with Veeam Backup Software, Microsoft 365 Administration, Citrix Cisco networking preferred.
Bachelor's or associate degree in computer science or related field.
Two to five years of financial institution experience preferred. An acceptable combination of education, training and experience may be considered.
Capable of performing application administration of system files, parameter settings, software configuration tables, and database edits.
Ability to read, analyze, interpret, and apply common systems development requirements and design criteria.
Proficient with query tools such as SQL.
Some understanding of structured Quality Assurance testing, program development, and ongoing process support for a systems environment.
Ability to multi-task and manage unstructured tasks within specific guidelines and time constraints.
Should be able to create screen mockups to visualize requirements to SMEs and modify requirements accordingly.

Pay Range and Schedule:

This position is a Grade 14, with a pay rate ranging from $44.78 - $67.17 per hour
The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience
The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations
Full Time, typically 36-40 hours per week
Schedule will be based around hours of operation, which are as follows:
Monday to Friday- 8:30am to 6pm
Flexibility to occasionally work early or late hours, typically with advance notice

POSITION REQUIREMENTS

Mental/Emotional Requirements

Technical aptitude to understand complex programs and applications.
Displays courtesy, tact, and diplomacy during personal contact with others inside and/or outside of the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Strong written, verbal, and interpersonal skills.
Detail-oriented, organized, accurate and ability to adapt to change. Excellent decision making and time management skills.
Well-developed analytical and problem-solving skills. Ability to trouble-shoot problems and research capabilities of current or proposed products.

Physical Requirements

Exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Sedentary work involves sitting most of the time.
The incumbent is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; typing; viewing a
computer screen and reading.
Climb/descend stairs in an emergency situation.
Operate routine office equipment including personal computers, copy machines, mobile and landline phones, calculator and others as needed.
Maintain working on a computer for six to eight hours daily, on average.
Work extended hours if required or requested by management.
Regular, reliable and timely attendance.

Working Conditions

Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.

Other Requirements

Must be able to:

Perform job functions independently, or with limited supervision, and work effectively either on own or as part of a team.
Read and carry out various written instructions and follow oral instructions.
Speak clearly and deliver information in a logical and understandable sequence.
Effectively handle multiple, simultaneous, and changing priorities.
Exercise highest level of discretion on both internal and external confidential matters.
Availability for On-Call status and some weekend work.

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