Summary

Join an ambitious computer networking technology startup and an accomplished team of industry innovators as our IT Specialist.

We are looking for a versatile IT Specialist who thrives in a fast-paced yet friendly environment and is motivated by the journey of company-building. The ideal candidate is experienced in handling a wide range of office and IT related management tasks, and demonstrates the resourcefulness and judgment to manage the day-to-day activities of the organization and its leadership with relative autonomy. The candidate must be well-organized, proactive, responsive, flexible, and enjoy the challenges of supporting a diverse and distributed workforce of individuals. The ideal candidate "gets things done, and done right" through consistent, productive interactions with company staff at various levels, as well as with external parties. The candidate handles sensitive information with appropriate care and maintains positive and professional communications even under pressure.

Role REQUIRES individual to be on-site at the Mountain View, California office daily, Monday - Friday. Please do not apply unless you are local and able to come into the office daily. This is not a hybrid position.

Key responsibilities:

Order supplies and manage inventory, coordinating with finance to adhere to budgets
Document management - on company shared drives
Assist with new employee onboarding, setting up computers and devices according to company usage policy and security best-practices
Support day-to-day office operations with a variety of IT and infrastructure related activities and related tasks
Receive, sort, and distribute packages; handle logistics for shipping/receiving
Implement various office policies and procedures regarding inventory management, access, and security
Troubleshoot IT related issues, such as loss of network connectivity or user account issues
Setup WiFi access points, meeting rooms, and workstations
Support on-premise labs. This includes installing machines in server racks, pulling data cable, managing environment controls, and configuring networks
Upgrade software for network switches and WiFi access points during maintenance windows outside of regular business hours
Configure and manage machines running Linux, ChromeOS, or Windows OS

Requirements:

Associate or Bachelor's degree preferred
Experience managing and supporting operations and logistics for a department, division, or private office
Excellent communication and organizational skills with the ability to multitask and track issues to closure
Resourceful problem solving and efficient time management
Previous experience as IT site manager strongly desired - handling static sensitive assets, loaned customer equipment, assisting users, ability to rack and cable servers, handle simple repairs and support needs in house
Lift servers up to 50 lbs onto dollies, server lifts, and server racks
Understand file system layout, user permissions, and services for Linux, ChromeOS, and Windows
Basic understanding of ISPs, network switches, WiFi access points, and firewalls
Basic understanding of computer hardware maintenance such as replacing the CPU, memory, hard drive or power supply of a broken server
Basic understanding of server software maintenance such as upgrading the firmware, BIOS, kernel, and OS distro
This role requires the ability to be on-site at our Mountain View, CA. office daily Monday - Friday
Participate in on-call rotations to fix network and power outages at the Mountain View, CA office

Nice to have:

Proficiency in server configuration management systems such as puppet or ansible
Proficiency with Google GSuite, MSFT365, JazzHR, Adobe Sign, Jira desired; absent that, the ability to quickly ramp on new IT software/tools, and experience with creating macros or simple automation using a scripting language of choice (python, javascript, bash, vb, …)
Basic understanding of DHCP, DNS, VLANs, VPNs, SSH, HTTPS, ACLs, SSO, latency, and bandwidth
Familiarity with Google Gsuite and JIRA APIs
Familiarity with the zero-trust security model
Basic understanding of remote desktop tools like Chrome Remote Desktop and VNC
Basic understanding of proxies and reverse proxies
Basic understanding of fail-over and high-availability with respect to office WiFi and internet access
Basic understanding of cloud service providers like GCP, AWS, and Azure
Ability to travel to North Carolina and Washington to support IT infrastructure at satellite offices and data centers for 1-2 weeks at a time, 2-4 times per yea

About Us

Enfabrica is on a mission to revolutionize AI compute systems and infrastructure at scale through the development of superior-scaling networking silicon and software which we call the Accelerated Compute Fabric. Founded and led by an executive team assembled from first-class semiconductor and distributed systems/software companies throughout the industry, Enfabrica sets themselves apart from other startups with a very strong engineering pedigree, a proven track record of delivering, deploying and scaling products in data center production environments, and significant investor support for our ambitious journey! Together, with their differentiated approach to solving the I/O bottlenecks in distributed AI and accelerated compute clusters, Enfabrica is unleashing the revolution in next-gen computing fabrics.

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Mountain View - IT Specialist