Responsibilities and Duties

· Document and actively manage Kanban boards, sprints, epics, and user stories.
· Collaborate with stakeholders to define scope, requirements and define sprint goals along with product team.
· Having very good understanding of infrastructure areas such as network, cloud, contact center, and salesforce.
· Gather and document business requirements, systems flow, data flow, data dependencies and functional design along with business analysts / engineers / architects.
· Facilitate requirements gathering sessions, solution analysis, project kickoffs, standups, and status meetings.
· Serve as the primary point of contact for project-related communications.
· Prepare and present regular project updates, reports, and presentations to stakeholders and senior management.
· Manage stakeholder expectations and resolve issues or conflicts as they arise.
· Translate information requests from internal customers involving ambiguity into actionable tasks for developers.
· Gather and document business requirements, systems flow, data flow, data dependencies and functional design.
· Manage inbound request queue, prioritize requests, and communicate status with stakeholders.
· Create and manage project plans for long running initiatives and coordinate with team day to day progress.
· Own and manage the change management and release management process.
· Supports IT team governance, audit, and controls process.
· Manage and govern team data documentation of solution, requirements, specification, credentials, and processes.
· Special projects as requested.
· Performs other duties as assigned.

Qualifications

· Bachelor’s degree in IT preferred. Equivalent combination of education and experience may be substituted in lieu of degree.
· Having 8+ years of proven working experience as a Infrastructure Project Manager
· Basic understanding of InfoSec technologies including Cloud, Network, Security and Service Desk
· Have strong understanding of ITIL best practices and process
· Knowledge of healthcare industry regulations, standards, and best practices, particularly regarding data privacy, security, and compliance is a plus.
· Technical expertise regarding requirements gathering, process engineering, technical documentation.
· Good knowledge of SQL and related tools.
· Experience working with Agile Project Management tools (JIRA, Rally, VersionOne, etc.).
· Must have excellent verbal, written, and problem-solving skills.
· Must demonstrate flexibility and excellent organizational skills with the ability to complete a variety of tasks accurately with high attention to detail and creativity.
· Display strong written, verbal communication and presentation skills; communicates effectively with all levels of leadership and staff. Presents to executive sponsors occasionally.
· Develop, manage, and maintain customer relationships at all organizational levels.
· ITIL / PMP Certification, preferred.

· Ability to maintain confidentiality.

Zuci Systems jobs

Infrastructure Manager