Title: IT Infrastructure Supervisor

Who We’re Looking For

Are you a technical person with a passion for organization and attention to detail? Do you enjoy working to continually enhance technology infrastructure through knowledge and investment? If so, do your best work with Acme Tools as an IT Infrastructure Supervisor.

About Acme Tools

Acme Tools was founded as Acme Electric Motor in 1948 and continues to be a family-owned operation with locations in North Dakota, Minnesota, and Iowa. In 1999, Tool Crib of the North, Acme’s catalog, and internet division were acquired by Amazon.com. After rebranding as Acme Tools, we are now one of the premier retailers of tools and equipment, both in-store and online. We pride ourselves on having a growing, innovative eCommerce department with a start-up-like atmosphere, which will allow you to create and execute strategies with freedom and approach projects in creative ways.

You’ll Enjoy Our

Work-Life Balance
On-The-Job Training
Professional Development Training & Programs
Competitive Pay & Annual Performance-Based Increase Opportunities
Generous PTO
Paid Holidays – we are closed on the 6 major holidays of the year
Maternity Leave (partially paid through company-paid short-term disability!)
Work environment where everyone strives to do their best work and can see their impact on the company.
Generous Employee Discounts

We Also Provide

Various Medical, Dental, & Vision Insurance Plans to Fit Any Lifestyle & Family
Supplemental Health Insurance Add-On Programs
Medical & Dependent Care Flexible Spending Accounts
100% Company-Paid Short- & Long-Term Disability Insurance
401(k) Program & Company Matching
Life Insurance

What You’ll Take Ownership Of

Analyze IT end user system requirements and provide recommendations for IT system improvements
Coordinate daily with system and network administration to assure team members have the ability and tools to deliver on the mission of IT to support all end users with a positive experience focused on correct and timely solutions
Utilize IT service management platform to properly communicate and document work completed while building an internal knowledge base and repository of data
Responsible to coordinate with network and system administration team members to assure successful design, install, maintenance and operation of IT infrastructure systems including, but not limited to, power, telecom, network switching, routers, firewalls, servers, cloud and security
Work with IT team members to deliver on set SLAs with responsibility to assure IT Infrastructure SLAs are met
Communicate expected project scope and deadlines with internal IT team along with IT customers in order to assure successful project completion
Operate and support security infrastructure related to hardware, software and web presence
Assist network and system administration team members with the prioritization and completion of required day-to-day support operations
Provide reporting and metrics related to IT infrastructure production and delivery
Document any trend data regarding IT issues and requests in an effort to identify possible larger scale problems
Other opportunities for growth as assigned

Need-To-Haves

Bachelor’s degree in information technology, Computer Science, or a related field. Or equivalent experience
Previous experience in a supervisory or team lead role is often preferred.
Excellent analytical and problem-solving skills.
System/Network Administration Experience

Love-To-Haves

Excellent written and verbal communication skills
Strong attention to detail
Helpdesk experience is a plus
Employment offers are contingent on drug-screen and background check. Relocation to Grand Forks, ND required. Acme Tools is an equal opportunity employer.

Small Town Friendliness. Big City Amenities. Find out why living in Grand Forks is way cooler than you think at www.grandforksiscooler.com

Acme Tools jobs

IT Infrastructure Manager