Job Title: IT Specialist

Location: Fairfield, Ohio

Position Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused IT Specialist to provide technical assistance and support to our internal users. As an IT Specialist, you work with the helpdesk and end-users to troubleshoot hardware, software, and networking issues. The role requires excellent communication skills and the ability to handle a variety of technical problems. You will collaborate with other IT professionals to ensure efficient problem resolution and system functionality.

Key Responsibilities:

Technical Support: Respond to support tickets, emails, and phone calls to troubleshoot hardware and software issues for employees.

Incident Management: Diagnose, document, and resolve technical issues in a timely manner while escalating complex problems to senior IT staff as needed.

Hardware Setup: Assist in setting up computers, printers, and other peripheral devices for new employees or system upgrades.

Software Installation: Install, configure, and update software applications and operating systems.

Network Support: Troubleshoot network connectivity issues, including wired and wireless connections.

Documentation: Maintain detailed logs of issues, resolutions, and actions taken in the ticketing system.

User Training: Provide guidance and training to users on the efficient use of IT systems, software, and security best practices.

System Monitoring: Monitor system performance and security alerts to prevent potential problems.

Asset Management: Track IT equipment inventory, ensuring proper documentation and asset tagging.

Backup and Restore: Assist with data backup processes and support disaster recovery planning.

Requirements:

Education: Associate's degree in information technology, Computer Science, or a related field (bachelor’s degree preferred).

Experience: 1-3 years of experience in an IT support or help desk role.

Technical Skills:

Proficiency with Microsoft Windows.

Hands-on experience with Microsoft Office, basic Android, and remote desktop tools.

Knowledge of networking fundamentals (e.g., DNS, DHCP, TCP/IP).

Basic troubleshooting of hardware devices, printers, and peripherals.

Familiarity with ticketing systems and help desk software.

Soft Skills:

Excellent verbal and written communication skills.

Strong problem-solving and analytical abilities.

Ability to work under pressure and manage multiple issues simultaneously.

Friendly and approachable demeanor with strong customer service skills.

Preferred Qualifications:

CompTIA A+ or Network+ certification.

Experience with Active Directory.

Familiarity with basic network troubleshooting

Knowledge of ITIL or other service management frameworks.bal and written communication skills

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