We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Incident Responder I

The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.

Pay Range:

$41.29 - $61.94

Scheduled Weekly Hours:

40

What You’ll Be Doing

Responsible for responding to all major systems and service incidents during business hours and extended business hours in support of IT Incident Management program. Creates and maintains unified monitoring of Infrastructure, Application and Business & IT services to proactively detect, predict and prevent service, application and security problems.

Administrator level position responsible for monitoring Security and Network Operations SLAs 24/7.
Participates within the call rotation supporting the production environment 24x7x365.
Assess escalated issues to ensure timely resolution and to meet the operational service level targets and quality standards.
May assume role as Incident Manager accountable for handling escalated issues to ensure timely resolution and to meet the operational service level targets and quality standards.
Administer inter-divisional IT services & applications Available Dashboards; provides input and guidance for creating intra-divisional IT Availability Dashboards, including ServiceNow, Orion, Splunk, Tenable, and App Dynamic; ensures historical and real-time end-to-end visibility into critical IT services and applications.
Use standard tools to monitor and correlate multiple system events and apply advanced analytics to quickly detect potential security breach attempts and protect financial privacy. Leverage real-time monitoring, incident response and insider threat detection.
Proactively communicate incident status to respective stakeholders throughout incident lifecycle.
Coordinate with vendors for technical support and escalated issues.
Utilize SPLUNK data for proactive fault detection by leveraging tools to perform the function in a repeatable fashion; reduce alert fatigue and increase uptime.
Execute automated cyber security and availability incident playbooks.
Manage components of application performance monitoring (APM) and develop rules, alerts and notifications.
Adhere to availability, response time metrics, and KPI reporting dashboards for the consumption of the Enterprise Availability and Continuity (EACO) team and various other interested teams within the organization.
Collaborate with business, R&D, infrastructure, operations and other key partners to ensure operational readiness of new solutions and ongoing optimization/improvement of existing solutions.
Research new technologies and products related to end-to-end application and infrastructure monitoring to suggest new monitoring solutions, insuring the enterprise is using current technology.
Maintain knowledge on monitoring platform best practices; provide feedback on platforms and architecture as necessary to ensure adherence to best practices.

Additional Job Functions

Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions

Qualifications

Bachelor's Degree with a technical major, such as engineering or computer science or equivalent years of experience required
3-5 years of technical operations experience within a 24x7 environment (Production) with complex, multi-tiered, and highly available clustered systems (Linux/Windows) on premises and cloud required
3-5 years of experience, implementing and maintaining Enterprise Monitoring required
3-5 years of experience working with Tenable Security solution required
1-3 years administering SPLUNK with ITSI experience preferred
1-3 years of managing medium to large-scale projects involving the coordination of other groups required
1-3 years of experience working with ITIL incident and problem management framework required
Scripting experience with languages such as VB, Java, PowerShell, and/or Python required
CompTIA Security+ Certification
ITIL Foundations v3
License/Certifications - Splunk Power User

Knowledge, Skills, And Abilities

Demonstrated ability to solve both structured and non-structured problems
Excellent written and verbal skills
MCSA (Microsoft Certified Systems Administrator)
CCNA (Cisco Certified Network Associate
Working knowledge with 5 years of experience with several of the following Applications/Programs: ▪ Microsoft Active Directory, Microsoft Exchange, Microsoft SQL ▪ Enterprise network operations ▪ SIEM management ▪ SMA OpCon (workflow scheduling platform) ▪ PowerShell / Python ▪ Change Management ▪ System Hardening ▪ SOC Management Program ▪ Proficient understanding of industry standard security guidelines: ISO 27001, NIST 800-53

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.

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Incident Responder I