Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!

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We are seeking an experienced Manager of IT Infrastructure & Operational Services to join our team. In this role, you will ensure the delivery of high-quality, reliable IT infrastructure and operations across the company. You will be operationally responsible for maintaining the availability, integrity, and scalability of all IT systems and infrastructure. This is a critical role focused on maximizing uptime for network services, data center operations, servers, storage platforms, and service monitoring.

Key Responsibilities

Oversee network infrastructure, including updates, patches, and firmware installations.

Manage data backups and disaster recovery (DR) planning.

Ensure compliance with cybersecurity standards across all IT infrastructure resources.

Implement and maintain controls and monitoring procedures to guarantee the availability of critical systems and minimize service interruptions.

Collaborate closely with the security team to ensure all endpoints are appropriately patched.

Support the integration of new facilities into the company network as required.

Provide on-site helpdesk support to the PA facility as needed

Min Qualifications

Bachelor’s Degree in Computer Science or a related field or equivalent work experience.

7+ years of progressive IT experience with at least 3 years in an IT leadership role supporting a 24/7 operation.

Based in Denver, PA on-site (min 3 days per week)

Travel: Normally 10-15%, subject to project work such as facility start-up

Preferred Skills

Strong project and process management skills.

Excellent problem-solving and decision-making abilities.

Comprehensive knowledge of IT disciplines, including information security, risk management, compliance, systems analysis, and IT management.

In-depth understanding of current and emerging technologies, & the ability to apply these technologies to meet business needs.

Proven experience with complex legacy infrastructure and application environments.

Extensive hands-on experience with Cisco, Meraki, Fortinet, and Disaster Recovery as a Service (DRaaS) solutions.

Experience with patch management

Ability to work in a 24/7 environment.

iSeries Familiarity

Preferred Technical Expertise

Cisco and Meraki networking solutions

Fortinet security appliances

Disaster Recovery as a Service (DRaaS)

Networking and storage solutions

Infrastructure and technology-based security practices

Application and infrastructure monitoring

Virtualization technologies

Database and data center management

Business continuity and disaster recovery planning

High-availability and scalability strategies

Benefits And Perks Of Joining The PFX Team

We genuinely care about our employees and it shows! Our comprehensive package of benefits for eligible employees includes the following:

Competitive compensation package

Excellent group health benefit programs, including medical, dental and vision

Health Care and Dependent Care Flexible Spending Accounts

Company-paid basic life/AD&D, short- and long-term disability insurances

Additional supplemental benefits with the convenience of weekly payroll deductions

Flexible Time Off (unlimited days)

Paid Parental Leave

Retirement savings plan with employer match

Employee Assistance Program

Employee pet perks discount program

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

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IT Infrastructure Manager