SLM is one of the largest wholesale distributors of musical products and is growing rapidly. Our product lines include Alvarez and Austin guitars, Blessing, and P. Mauriat wind instruments, Knilling stringed instruments, Dixon drums and hardware, Sela percussion instruments, Hamilton stands, as well as a wide array of accessories.

Essential functions and responsibilities:

· Serve as Tier 1 support for ERP, CRM & Commerce system issues reported by end users

· Work with users, customers, outside vendors and consultants as required to optimize and enhance user experience in our Epicor ERP 10, Salesforce CRM & Commerce systems

· Work with various departments to test and implement ERP, CRM & Commerce application projects including system upgrades and changes

· Create documentation and implement user acceptance testing for upgrades and design changes

· Work to implement solutions to business problems and streamline workflow to increase productivity of staff

· Direct the activities necessary to keep the technology systems and applications running seamlessly, efficiently, and effectively while ensuring security and compliance

· Assist the Director of Technology with strategic design and prioritization of long-term projects involving business systems (Epicor ERP, Salesforce CRM, Salesforce B2B Commerce, etc.)

· Performs other related duties as assigned by management.

Nonessential functions:

Will be required to perform other duties as directed, requested or assigned

Success factors/job competencies:

· Bring “customer first” mindset to Technology team, helping dealers to gain deeper interest in SLM brands by improving customer experience through tech

· Ability to manage multiple concurrent, large-scale project simultaneously.

· Ability to manage technology team responsible for all aspects of SLM’s business systems

· Ability to interact professionally and effectively with all levels of the organization

· Assist in identifying procedural needs

· Strength in knowledge to contribute to SLM objectives

· Excellent interpersonal and communication skills

· Commitment to musicians, educators, retail partners, and SLM employees

Qualifications required:

· Bachelor’s degree

3+ years of experience in ERP and/or CRM Administration
Proven experience with complex, cross-functional projects.
Strong analytical skills, ability to collect, organize data, recap discoveries and develop conclusions and provide recommendations.
Articulate and courteous manner demonstrating superb communication skills
Ability to remain professional in demanding and busy situations with a customer centric, “can-do” attitude
Proficient in Microsoft Office applications primarily, Word, Outlook & Excel

Qualifications desired but not required:

Past experience with a musical instrument distribution company, or knowledge of musical instrument products
Bi-Lingual
Experience with administering and/or implementing Epicor Kinetic & Salesforce (Sales and Commerce Clouds).
Experience with eCommerce development and implementation

We offer a comprehensive benefits package; medical, dental, vision, 401K, supplemental options

Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of the job, the incumbent is required to frequently sit, talk and hear; reach with hands and arms; use hands to finger, feel or handle objects, tools or controls. Employee will occasionally stand and walk; occasional lift and/or move objects up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, color vision and ability to focus.
Work environment: Warehouse working environment which includes temperature extremes, dust, and fumes. Temperature-controlled office environment. Noise levels can vary depending on location.

Performance standards:

Annual performance appraisal
Attainment of annual goals established between supervisor and incumbent

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