Reporting to: Senior Director, IT + Security

Location: New York, NY

About Our Client

Our client is a cutting-edge company that offers a unique loyalty program, providing members with rewards for rent payments and neighborhood activities. The program enables members to earn points that can be redeemed for various benefits, such as rent payments, travel, fitness, and even a down payment on a home. Our client has partnered with key players across the country to create a network of over 4 million apartments and homes, where members can access exclusive benefits.

Their credit card, in collaboration with major financial institutions, allows members to pay rent and earn points with no transaction fees.

What’s the Role?

Join our client's dynamic team as an IT Helpdesk Specialist. This role is crucial for supporting their rapidly evolving tech environment and ensuring seamless daily operations. As part of the Tech Ops team, you'll leverage your expertise in IT support to elevate infrastructure and security measures.

In this role, you will…

Provide first-line support for IT-related questions and troubleshoot issues related to core tools like Okta, Kandji, Google Workspace, Slack, Zoom, and others.
Oversee hardware deployment and management, focusing primarily on Mac devices, with some Windows systems, using MDM solutions like Kandji and Intune.
Support office network infrastructure, maintaining connectivity through Ubiquiti routers and switches.
Collaborate with IT and Security teams to implement cybersecurity measures, including staff education on best practices.
Assist with onboarding and offboarding processes by setting up and shutting down accounts and hardware.
Contribute to the documentation and continuous improvement of IT processes and security protocols.

Qualifications

Experience working with and supporting both macOS and Windows operating systems.
Familiarity with tools such as Google Workspace, Okta, Slack, and Zoom.
3+ years of experience in IT operations.
Strong troubleshooting skills and the ability to resolve issues quickly and efficiently.
Excellent communication and interpersonal skills to assist end users with technical issues.
Experience with IT Helpdesk services and a proactive approach to solving problems.

Benefits

Compensation – Competitive salary with equity and a performance bonus program.
Health Insurance – Comprehensive coverage for you and your family from day one, including wellness stipends and One Medical membership.
401k Plan with Match – Helping you plan for retirement with employer contributions.
Commuter FSAs – Because commuting shouldn't break the bank.
Unlimited PTO – We believe in a healthy work-life balance, so take the time you need.
Exclusive Employee Points – Opportunities to earn unique rewards throughout your time at the company.
Team Events – Regular events to promote human connection and break the workweek monotony.

Salary Range: $80,000 - $110,000, with equity and an annual performance-based bonus.

Our client believes in transparency and works to ensure alignment between candidate expectations and compensation. New hires typically start at the lower end of the range but have the opportunity to grow their salary over time, based on performance and outcomes.

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IT Helpdesk Specialist