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Duties

This position is located within the Department of the Interior, Bureau of Trust Funds Administration, Trust Operations - Information Resources & Trust Records, located in Albuquerque, NM.

At the full performance level GS-11 the major duties of this position include, but are not limited to the following:

Plans, schedules, and documents the installation of new or modified IT Systems.
Optimizes the functionality of systems. Maintains systems integrity and availability, anticipating likely capacity or configuration problems and initiating corrective or preventive actions. Diagnoses and recovers failed systems.
Consults with customers to identify priorities and best approaches for integrating systems administration requirements into daily operations.
Determines best approaches for implementation aligned to Department and the organization's strategic and funding priorities.
Researches options for problem resolution and recommendations. Presents in writing or orally to audiences within and external to the organization, identifying priorities and barriers to project accomplishment.
Ensures guidance and work products comply with Department and the organization's IT security requirements. Identifies and mitigates security vulnerabilities and risks.
Maintains familiarity with IT Systems configuration.
Contributes to authoring and executing detailed test plans. Contributes to the preparation of change requests and configuration management submissions. Performs other duties as assigned.

BTFA has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval.

NOTE: This Vacancy is limited to the first 50 applications received and will close at midnight Eastern Time on the day this application limit is reached regardless of the closing date specified in this announcement. Any applications received prior to midnight Eastern Time of the day the application limit is reached will be accepted and considered. You are strongly encouraged to submit all required supporting documents at the time of application should the vacancy close earlier than stated in this announcement due to the applicant limit being reached. Supporting documents will not be accepted once the vacancy announcement closes.

Work Environment

The work area is adequately lighted, heated, and ventilated. The work environment involves everyday risks or discomforts that require normal safety precautions. Some employees may occasionally be exposed to uncomfortable conditions in such places as research facilities

Salary Information

GS-11: $73,317 - $95,310 per annum

First time hires to the Federal government normally start at the lower salary range of the grade level.

This vacancy may be used to fill additional positions as vacancies become available.

This vacancy is also announced as BTFA-6410-24-CM-018(MP) for those applicants who wish to apply and be considered under Merit Promotion procedures.

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Requirements

Conditions of Employment

You must be a U.S. Citizen.
You will be subject to a background/suitability investigation/determination.
You will be required to have federal payments made by Direct Deposit.
You must submit ALL required documents and a completed questionnaire.
Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service system, or are exempt from having to do so under the Selective Service Law. See http://www.sss.gov/.

Qualifications

Minimum Qualification Requirements: To qualify for this position you must meet either A. Experience OR B. Education AND C. Specialized Experience for the series/grade to which you are applying.OR

Experience: All applicants must possess one year of IT related experience demonstrating each of the four competencies listed:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Education: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Degree must be in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

AND

Specialized Experience

Skills

To qualify for the GS-11, you must possess at least one full year of specialized experience equivalent to at least the GS-11 grade level in the Federal service, or comparable experience not gained through Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is defined as demonstrated experience:

Implementing, managing, and troubleshooting of wireless based SMS messaging and information delivery systems within a hybridized datacenter environment (e.g. Attention);
Performing endpoint configuration management and security patch delivery/implementation utilizing enterprise-wide CM tools (e.g. IBM BigFix, MS Config Manager, MS InTune);
Maintaining enterprise software license management through federated identity providers (ex. SPI SAML, OIDC, Active Directory, Azure Active Directory);
Maintaining configuration management database (CMDB) through the use of enterprise grade device discover tools (e.g. ServiceNow Discovery); and
Automating server, application, and Active Directory related information gathering, analysis, and management tasks through the development of 'scripts' written in common 'languages' (e.g. PowerShell). Must Meet at least 3 of 5 Specialized Experience Statements.

Additional information on the qualification requirements is outlined in the OPM Qualification Standards Handbook of General Schedule Positions and is available at OPM's website: https://www.opm.gov/qualifications/standards/indexes/num-ndx.asp

All qualification requirements must be met by the closing date of this announcement.

Education

Education: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide transcripts as proof of meeting the requirements.

Foreign Education: Education completed in colleges or universities outside the United States may be used to meet the specific educational requirements as stated above. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-policies/#url=e4

Additional information

This position is included in a bargaining unit. The Federation of Indian Service Employees (FISE), Local 4524, is the exclusive representative of all employees in this bargaining unit.

Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for and performance of higher-level duties.

The application contains information subject to the Privacy Act (P.L. 93-579, 5 USC 552a). The information is used to determine qualifications for employment, and is authorized under Title 5, USC, Section 3302 and 3361.

NOTICE: This employer participates in E-Verify and will utilize your Form I-9 information to confirm you are authorized to work in the U.S.

A preliminary background check must be completed before a new employee can begin work with the U.S. Department of the Interior. The preliminary background check consists of a search of Office of Personnel Management and Department of Defense background investigation files and an FBI National Criminal History Fingerprint Check; it may take up to 3 weeks to complete. If selected for this position, you will be extended a tentative offer of employment pending a satisfactory background check. Current Federal employees or individuals with an existing completed background investigation may not be required to undergo another background check; these will be handled on a case-by-case basis in coordination with the Bureau security office.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume, supporting documentation and responses to the online questionnaire will be made. Your responses to the online assessment will be used to measure the degree to which your background matches the requirements for this position. You are being evaluated under the Category Rating method, which means, if you are determined to be qualified you will be placed in one of three pre-defined categories. These categories are "Platinum", "Gold", and "Silver". However, your resume must support your responses to the scored occupational questionnaire, or your score may be lowered. Candidates placed in the "Platinum" category will be identified for referral to the hiring manager and may be invited for an interview. Veterans' preference rules for category rating will be applied.

Information Resources Strategy and Planning: Knowledge of the principles, methods, and techniques of information technology (IT) assessment, planning, management, monitoring, and evaluation, such as IT baseline assessment, interagency functional analysis, contingency planning, and disaster recovery.
Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.
Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, hostile individuals, emergency situations, dangerous situations).

Your answers to the on-line assessment will be used to evaluate your competencies in the following areas: If you are a status applicant (current career or career-conditional Federal employee or former permanent Federal employee with reinstatement eligibility in the competitive service), or are eligible under a special appointing authority and you are selected under this vacancy, you may be subject to serving a new one-year probationary period.

To preview the assessment questionnaire click: https://apply.usastaffing.gov/ViewQuestionnaire/12525145

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