Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! This position is primarily responsible for designing, organizing, modifying, and supporting Restaurant365’s computer systems and networks, as well as researching and implementing current and cutting-edge technical products and solutions. How you'll add value:

Manage and secure enterprise devices through Microsoft Intune
Configure and monitor Microsoft Defender endpoint protection
Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions
Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies
Provide technical guidance and support to IT Specialists
Implement and maintain conditional access to protect networks, endpoints, and identities from threats while ensuring compliance through security policies
Implement identity protection through conditional access polices and other Microsoft Identity services to safeguard user identities and enforce zero trust security
Ensure security of company data; both internally and cloud hosted
Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc
Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes
Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment
Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc.
Support off-site events with a/v setup, tech support, and logistics
Other duties as assigned
This job has no supervisory responsibilities
Occasional travel may be required

What you'll need to be successful in this role:

Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience
Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred
3-5 years of network administration, or system administration experience
2+ years of experience in an end-user facing technical support role
Proven project and time management skills, with experience in planning, implementing, and managing IT projects
Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience
Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams
Adaptability and flexibility in a dynamic and fast-paced work environment
Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple MacOS devices, iOS devices, mobile devices, and A/V equipment efficiently
Knowledge of wireless, wired, and VPN networks and equipment
Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes
Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc.)
Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions
Experience with Microsoft 365 admin centers, including Microsoft Entra, Exchange, SharePoint, Microsoft Purview, and Microsoft Security
Proficiency with Helpdesk systems configuration and functionality
Knowledge of MDM technologies such as Microsoft Intune and JAMF
Knowledge of workflow automations within systems such as Zapier, Workato, Power automate or similar software to reduce manual processes
Experience in any of the following systems are preferred: FreshService, Slack, Zoom, Atlassian, Monday.com, Torii

Physical Requirements

Ability to lift up to 50 pounds
Be available onsite when needed

R365 Team Member Benefits & Compensation

This position has a salary range of $80K-$100K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
Comprehensive medical benefits, 100% paid for employee
401k + matching
Equity Option Grant
Unlimited PTO + Company holidays
Wellness initiatives

#BI-Remote

R365 is an Equal Opportunity Employer and we encourage all forward-thinkers who embrace change and possess a positive attitude to apply.

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