Guidewire’s Cloud Operations Team is part of the Customer & Cloud Operations (CCO) organization, delivering 24x7 service to customers who are using Guidewire’s software products on the Guidewire Cloud Platform. As a Cloud Operations Engineer, you will be part of a team that is passionately trying to automate everything possible to make Guidewire systems run more efficiently.

The CloudOps team is dedicated full-time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be operating Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi-tenant and customer-focused systems.

Cloud engineers collaborate closely with Guidewire’s product developers to ensure that the Guidewire core cloud products address functional and non-functional requirements such as availability, performance, observability, and maintainability. This role requires a high degree of independence, ownership and responsibility.

If you like to be challenged and have a passion for solving problems at scale with systems like Kubernetes and Aurora, then we would love to hear from you. The ideal candidate is someone who exemplifies the ethics of, "If you have to do something more than once, automate it," and who can rapidly self-educate on new concepts and tools. Bonus points if you have prior experience doing production support of a SaaS platform, and are comfortable working with bleeding edge highly containerized cloud-native environments in AWS.

Essential Duties And Responsibilities

Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments
Administer and automate the team’s growing presence in AWS Operational support for Guidewire’s flagship highly integrated Java-based InsuranceSuite web applications
Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform
Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems
Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
Create system documentation and training materials to empower and educate our own and other CCO teams

Required Education, Skills And Experience

Bachelor’s Degree in Computer Science or related field
Cloud computing experience- AWS preferred
Familiarity with the Agile software development lifecycle
Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc
Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
Demonstrable experience with automating systems and infrastructure with Terraform
Production-At-Scale support background in a heavily microservice-based world
Working with Kubernetes is a plus
Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)
Background utilizing and supporting log analytical tools such as DataDog (Logging and APM)Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity
Seasoned expertise around x.509 certificate technology and basic concepts of encryption
Solid understanding of concepts surrounding containerized networking and all things IP
Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS
Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture
Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs

Personal Qualities And Soft Skills

A no-fear approach to ambiguity and a startup-like culture
You greatly prefer CLIops to ClickOps
You enjoy teaching and being a mentor to others
Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving
Strongly analytical mind with a penchant for process development and enhancement
Display a strong work ethic and do whatever it takes to get the job done
A highly positive can-do attitude with a knack for being a team player
Excellent communication skills and ability to explain complex technical concepts to a varied audience
Demonstrate strong follow-through and consistently keep commitments to customers and employees

Other Requirements

Ability to read, write, and speak fluent English
We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support
Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
Work Timings / Shifts : (Rotational Weekend on-call)
This role is for coverage during US Pacific Time
Candidates are required to be on rotational weekend on-call

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to (650) 356-4940 or Accommodations@guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, call (650) 356-4940 or e-mail Accommodations@guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. We also pride ourselves on being a pay for performance company. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

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Cloud Operations Engineer