Job Summary

As an IT Analyst, you will ensure our client's IT infrastructures operate smoothly and securely. You will be responsible for IT projects, diagnosing and resolving technical issues, providing proactive maintenance, and delivering top-notch customer service to our diverse client base.

Responsibilities:

Provide technical support and assistance remotely from corporate location and travel to customer site as needed
Conduct cybersecurity audits and remediations
Ensure compliance with data protection and IT security standards for client systems
Troubleshoot and resolve hardware, software, cloud, and network-related issues promptly and efficiently
Perform system updates, cloud management, and proactive maintenance tasks to ensure optimal performance and security
Setup, install, & maintain end-user cloud environments, servers, network, and workstations
Collaborate with the team to design, implement, and maintain IT projects and solutions tailored to each client's unique requirements
Assist in setting up, configuring, and deploying new hardware and software
Accurately document all service activities, solutions, and client interactions in the ticketing system, and accurately maintain the client and our internal documentation and procedures
Stay up-to-date with the latest IT trends, technologies, and best practices.

Required Experience

4+ years of experience as an IT Analyst or similar role, preferably within an MSP environment.
Experience with Windows Server 2016/2019/2022 setup, maintenance, and support,
Experience with Windows 10/11 setup, maintenance, and support
Experience with Unix/Linux maintenance and support preferred
Familiarity with computer network configurations and support, including TCP/IP, DNS, DHCP, VPN, firewalls, routers, and switches. SonicWALL firewall experience is a plus.
In-depth knowledge of Cybersecurity best practices and implementation.
Experience with cloud computing platforms and services (e.g., Microsoft 365, AWS, Azure, Google Cloud).
Experience with VMWare and Hyper-V virtualization setup & maintenance.
Experience with Microsoft Exchange, SQL, and Active Directory Maintenance & Support.
Excellent oral and written communication and strong organizational skills.
Maintain a professional image, be courteous, and be customer service oriented.
Working knowledge of IT security principles and best practices.
Excellent problem-solving skills and the ability to work under pressure to meet deadlines.
Exceptional customer service and communication skills to interact effectively with clients and team members.
ConnectWise & Labtech experience preferred.
Availability to work after-hours/weekend on-call schedule with advance notice.
Minimum 2 years advanced education or certifications.
Valid driver’s license and transportation.
Non-smokers only.

AppleOne Technical Staffing jobs

Information Technology Specialist