Role: IT Manager/Net Suite Administration

Location: Shelby, NC / Onsite

Full-Time/Permanent

KEY RESPONSIBILITIES:

· At a minimum, the IT Manager/Net Suite Administration will:

· Coordinate with external IT Support vendor to provide onsite and remote end user support for incoming queries and issues related to computer systems, software, and hardware.

· Provide a precise onboarding process for new hires including a technical specification sheet, printer mapping, etc.

· Drive compliance with IT Policy and best practices to maintain a secure computing environment.

· Support implementation sites and assist with implementation hardware setup and support including network equipment and phone systems.

· Assists with the user and license administration of systems including: Microsoft Azure AD, Jump Cloud, Office 365, Teams, VOIP phone systems and other end user platforms as required.

· Help ensure corporate data and system backups are properly functioning and tested.

· Provide excellent and timely customer service when responding to phone, online and in-person queries and service issues. Provide updates, status and completion information to end users and managers to ensure issue(s) have been resolved.

· Image, install, and configure software on computers; load appropriate software packages such as operating systems, networking components, and office applications. Maintain daily performance of computer systems.

· Work with vendors in coordinating repair and replacement of broken equipment.

· Provide coverage for system disruption to bring systems back on line as soon as feasible. May require after hours administration (infrequently).

CORE COMPETENCIES:

· An ideal candidate for this role will demonstrate the following experiences:

· 5-7 years’ experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office and equipment; 1-3 years’ experience administering Net Suite.

· Strong oral and written communication, interpersonal and teamwork skills. Ability to interact effectively and positively with all levels of personnel.

· Proven ability to coordinate geographically-dispersed resources.

· Demonstrated ability to work independently and prioritize, solve problems and offer solutions, and maintain confidentiality.

· Flexible, optimistic approach; committed to overcoming challenges; comfortable with change and ambiguity.

· Ability to work under pressure and time constraints.

· Ability to systematically analyze system requirements and troubleshoot complex problems.

MINIMUM REQUIREMENTS:

· Bachelor’s degree in Information Technology, Computer Science, or a related field.

· 5+ years of experience in IT management or a similar role.

· Strong leadership and team management skills.

· Excellent problem-solving abilities and a proactive approach to IT challenges.

· Solid understanding of IT infrastructure, systems, and best practices.

· Experience with IT budgeting and vendor management.

· Strong communication skills, both verbal and written.

· Relevant certifications are a plus.

e-Business International Inc jobs

IT Manager/Net Suite Administration