SUMMARY:

The Director of Business Relationship Management, as a critical representative of the Churchill Downs Corporate Information Technology team, will be responsible for building strong, collaborative relationships with leaders at all levels in the Twinspires Segment (Twinspires.com, Exacta Systems, United Tote, BRIS). This role will have a strong focus on understanding corporate Information Technology policies, procedures, processes, and services and promoting their use across the Twinspires Segment while learning the segment’s business processes, managing stakeholder expectations, maintaining an application service portfolio and aiding in vendor management.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Represent the CTO and corporate shared service IT team (PMO, Apps, InfoSec, Governance and Infrastructure Ops) with leadership in the Twinspires segment.
Build strong, collaborative relationships with business teams and leadership.
Maintain a strong relationship with all other IT domains to align solution roadmaps, resources, etc. in the interest of the overarching IT strategy.
Consult with business to determine application requirements and ensure that project and system requirements are well understood and documented.
Provide basic project management for enterprise application upgrades and implementations.
Ensure proper change management and prioritization management for software configuration changes and updates.
Advocate for and ensure business segment is utilizing IT’s defined Service Management, Application Request, Audit, Procurement and other key services and processes to engage IT for services, equipment and support.
Responsible for ensuring that appropriate performance metrics are defined, agreed to and reported on a periodic basis.
Works with business and IT leadership to help develop the IT and business budget for IT applications and operations supported in areas of responsibility.
Act as a liaison between IT and business units.
Learn and understand the main business activities and which IT services are required to complete those business activities across CDI divisions of Twinspires.com and United Tote.
Help business clients develop proposals and advance them through the proper project intake processes while educating them about project and IT governance processes.
Ensure that “Shadow IT” operations and applications do not proliferate across the business segment by understanding business team’s needs and ensuring existing standard solutions already in place across the entire corporation are fully understood and considered.
Help develop an IT roadmap in conjunction with the business and IT.
Understand how services currently offered by IT can be used to create value for the business while ensuring that standards are communicated and understood by business stakeholders.

REGULATORY

Ability to obtain racing and/or gaming licenses as required in any jurisdiction where CDI operates. The Gaming industry is highly regulated and as such demands an extensive background check to obtain a license.

Supervisory Responsibilities

No

EDUCATION and EXPERIENCE:

Bachelor’s degree in information technology, Business or similar field or a combination of education and experience required.
Master’s degree preferred.
At least 7 years’ experience with information technology management
Demonstrated history of leadership and experience interacting with C-suite executives
Strong vendor management and negotiation skills are a must.
Working knowledge in the use of industry standard Project Management methodologies and past project management experience strongly preferred
Ability to adapt to new and changing business environments.
Lean/Six Sigma certifications preferred.
Ability to operate under the pressure of strict deadlines.
Excellent time management skills with demonstrated experience in managing multiple priorities simultaneously.
ITIL Foundations certification preferred.
Past or current project management training and/or certifications are a plus.

Churchill Downs Incorporated jobs

Director, IT Business Relationship Management - TwinSpires Segment