Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.

We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.

We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.

Position Summary:

The Tech Support Engineer I - Infrastructure is responsible for providing technical support and escalation assistance on Microsoft Azure services and other supported vendors to our partners through various communication channels. They collaborate constantly to provide the best possible support experience to our partners.

Essential Responsibilities:

Responds promptly and professionally to phone calls, web submissions, and emails from partners seeking technical support and provides basic technical assistance
Educates partners on supported technologies, research and diagnose issues, and propose solutions that enable partners to resolve their own issues or become more self-sufficient
Manages assigned cases by prioritizing based on severity of issues to adhere to service level objectives. Informs partners of progress and ensures that issues are resolved in a timely and effective manner
Collaborates with Pax8 sales organizations to support partners as needed and provides a well-rounded support experience
Participates in regular meetings and training sessions to stay up to date on supported technologies and best practices for delivering exceptional technical support

Ideal Skills, Experience, and Competencies:

At least two (2) years of related experience in the technical support field
Fundamental level knowledge of Azure Virtual Desktop (Virtual Machine Scale Sets, Host Pools, FSLogix)
Fundamental level knowledge of Azure services including but not limited to networking, VPN, VM backup, and firewalls
Strong ability for problem-solving and analyzing new environments quickly
Exceptional written and verbal communication
Propensity for learning and ability to learn new technologies quickly
Team driven with a focus on collaboration over individual work
Strong technical aptitude
Organized with a strong ability for time management
Strongly driven for personal and professional growth
Ability to build partnerships and work collaboratively with others to meet shared objectives
Ability to make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
Ability to actively learn through experimentation when tackling new problems, using both successes and failures as learning fodder
Ability actively seek new ways to grow and be challenged using both formal and informal development challenges
Ability to anticipate and adopt innovations in business-building digital and technology applications

Required Education & Certifications:

B.A./B.S. in related field or equivalent work experience
Industry specific certifications preferred such as Microsoft AZ-900, AZ-104, AZ-140, Nerdio-100

Compensation:

Qualified candidates can expect a salary beginning at $50,000 or more depending on experience

Expected Closing Date: 08/30/2024

#BI-Remote #DICE-A

*** Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed ***

Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:

Non-Commissioned Bonus Plans or Variable Commission
401(k) plan with employer match
Medical, Dental & Vision Insurance
Employee Assistance Program
Employer Paid Short & Long Term Disability, Life and AD&D Insurance
Flexible, Open Vacation
Paid Sick Time Off
Extended Leave for Life events
RTD Eco Pass (For local Colorado Employees)
Career Development Programs
Stock Option Eligibility
Employee-led Resource Groups

Pax8 is an EEOC Employer.

Equal Opportunities

Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.

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Technical Support Engineer I- Infrastructure