As a NOC Engineer I, you will work in the NOC in the office in Columbia, SC or Northport, AL, or remotely if approved. This position will report to the NOC Supervisor. As a member of the NOC team you will contribute to the resolution of site and equipment outages and work closely with other support and dispatch departments to drive issues to resolution

Primary Responsibilities

Provide engineering support and direction for new or existing technologies and current operational initiatives
Organize, plan, assign, and monitor the completion of work
Identify, diagnose, and resolve network performance problems that have been escalated and unresolved within the NOC teams.
Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network-impacting issues
Reproduce and confirm product defects and report such defects to Core Engineering, Development, or Product Management
Address client and customer inquiries within established timeframes
Document logical and physical network design changes
Provide 24x7 on-call support in rotation with other team members
Work with account management and use change management to request and implement after-hours changes (circuit upgrades, firmware updates, configuration changes)
Configure network hardware for deployment, including but not limited to switches, routers, servers, APs, NVRs, GPON OLTs, PDUs, Dish Smartbox

Qualifications

Required:

Bachelor’s Degree in computer science or related field. Or Associate’s Degree and two years of experience. Or four years of experience within a service provider or network engineering team.
At least one associate level networking certification (CCNA, CWNA, JNCIA, Network+)
A flexible schedule must include nights and weekends to perform maintenance activities.

Required Knowledge/Skills/Abilities

Demonstrated proficiency in Linux operating systems and or Mikrotik RouterOS
Knowledge of Wired Ethernet LANs, Wireless LANs (Wi-Fi), and P2P/P2MP Microwave Wireless solutions. Active Ethernet solutions, xPON solutions
Knowledge of data network elements such as IP routers, Ethernet switches, firewalls
Knowledge of IPv4 & IPv6 network technologies such as IP addressing (CIDR, VLSM, HEX), ARP, DHCPv6, SLAAC
Knowledge of Layer-2 network technologies, including Ethernet LAN/MAN, IEEE standards & 802.3xx, and 802.1q VLAN tagging
Knowledge of TCP-IP protocols such as OSPF, ISIS, BGP is a plus
Knowledge of the IEEE 802.11 wireless standards (e.g. b/g/n/ac/ax) & security protocols
Network automation with Python or Ansible
Video systems with both IP and RF distribution
Above-average problem-solving and critical thinking skills
Excellent organizational, verbal, written communication

Physical Demands and Working Conditions

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.

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NOC Engineer I