DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About The Opportunity

DMI, LLC is seeking a Analyst, Computer Systems (Junior) to join us.

The IT Business Analyst assists the Project Management Office primarily with business requirements gathering, crafting project scope statements, and documentation in accordance with the Agile project methodology. In addition, the IT Business Analyst will also assist the Project Management Office in the development, implementation and monitoring of MITDP project throughout the agency to ensure that project activities meet stakeholder defined requirements. The incumbent in this position will gather business requirements, recommend new standards, methods of operation, and technologies to the Director of Projects / Project Manager to improve how the agency accomplishes its Online portal project mission.

The IT Business Analyst will be responsible for performing needs assessments, identifying problems or solutions, assessing the current state of the organization, recommending actions to address business needs, creating requirements documents and assembling business cases. The BA will work closely with multiple Administrations (Air, Land, Water), and OIMT staff to define business requirements, track deliverable status, monitor project schedules, and validate service provider invoices. This role encompasses review and validate business/functional/technical requirements, project management, and program management responsibilities.

Duties And Responsibilities

Collaborate with stakeholders, including business users, IT teams, and management, to gather and document detailed business and functional requirements.
Conduct interviews, workshops, and surveys to understand business needs and processes.
Analyze current business processes and workflows to identify areas for improvement or automation.
Develop process models, flowcharts, and diagrams to represent business processes visually.
Translate business requirements into technical specifications for IT teams.
Create detailed documentation, including Business Requirement Documents (BRDs), Functional Specification Documents (FSDs), and Use Cases.
Work with architects and developers to design IT solutions that meet business needs.
Act as a liaison between business stakeholders and IT teams, ensuring clear communication and understanding of requirements.
Present findings, solutions, and project updates to stakeholders.
Support project management activities, including defining project scope, timelines, and deliverables.
Assist in resource planning and risk management for IT projects.
Develop test plans and test cases to ensure that the IT solution meets business requirements.
Coordinate and participate in User Acceptance Testing (UAT) with business users.
Identify and document defects, and work with developers to resolve issues.
Assist in the implementation of IT solutions by coordinating training sessions, creating user manuals, and providing support to end-users.
Manage change requests and ensure that changes are properly documented and communicated.
Analyze data to identify trends, generate insights, and support decision-making.
Create reports, dashboards, and visualizations to present data in a meaningful way.
Continuously evaluate business processes and IT systems to identify opportunities for improvement.
Stay updated with the latest industry trends, tools, and technologies.
Ensure that IT solutions comply with relevant regulations, standards, and policies.
Identify and mitigate potential risks associated with IT projects.
These include, but are not limited to:
The State of Maryland System Development Life Cycle (SDLC) methodology at: http://doit.maryland.gov/SDLC/Pages/agile-sdlc.aspx .
The State of Maryland Information Technology Non-Visual Standards at: http://doit.maryland.gov/policies/Pages/ContractPolicies.aspx .
The State of Maryland Information Technology Project Oversight at http://doit.maryland.gov/epmo/Pages/ProjectMgmt.aspx .
The Business Analyst shall follow project management methodologies consistent with the most recent edition of the Project Management Institute’s Project Management Body of Knowledge Guide (PMBOK) https://www.pmi.org/pmbok- guide-standards.
A consistent methodology for all activities required under the Payment Gateway Transition and Implementation Project.
The State of Maryland Information Technology Security Policy and Standards at:
http://doit.maryland.gov/support/Pages/SecurityPolicies.aspx

Qualifications

Education and Years of Experience:

Have a bachelor’s degree with 3+ years of experience in Business Assurance
Certification in one of the following Analyst, Computer Systems (Junior), Quality Assurance, Quality Analyst, Project Management, Information Technology

Required Skills/Certifications

At least (3) years BA IT experience in working with Maryland State agencies. (i.e., designing, developing, testing, implementing and maintaining)
Exposure to tools like JIRA, TFS, DevOps, Confluence, or Trello for managing requirements and tasks.
Technical business analyst experiences managing several projects simultaneously. Understanding of how databases work and basic querying skills, Webservices or API works and basic
Familiar with data analysis tools like SQL, Excel (advanced functions), or basic visualization tools (e.g., Power BI, Tableau).
Proficient in using Excel for data analysis, Word for documentation, and PowerPoint for presentations.
Familiarity with Agile methodologies through training or certification, such as Certified Scrum Master (CSM).
Experience in managing and execution of multiple related operational requests / projects simultaneously.
Experience working in a matrixed environment.

Additional Requirements

Preferred Experience

Experience in Service Now is a plus.
Knowledge of State Government policies and practices.
Knowledge of Payment Portal implementation with FMIS Integration

Min Citizenship Status Required: H1B

Physical Requirements: No Physical requirement needed for this position .

Location: 1800 Washington Blvd, Baltimore, MD 21230, USA

Working at DMI

Benefits

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

Job ID: 2024-27241

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