Job Description

The Enterprise Software Support Engineer Lead (ESSEL) is responsible for providing timely and high quality support to Enterprise and Partner Program customers. They are expected to work toward ticket resolution while maintaining customer relationships. This person will act as a Team Lead, and report to the Enterprise Support Account Manager. They will also be responsible for creating and maintaining comprehensive documentation. This is a full-time, on-site position.

The Enterprise Software Support Engineer Lead’s job skills, qualifications, and responsibilities, include but are not limited to:

Responsibilities

Working as part of a team to handle Enterprise Care and Partner Program tickets
Maintaining and prioritizing urgent needs of the Enterprise Care and Partner Program customers
Building relationships, good rapport, and trust with customers
Proactively communicating with both end-users and the Enterprise Care Manager
Effectively communicating technical issues, both internally and externally
Working with Developers and the Enterprise Manager on complex issues
Handling department-wide escalations
Training and developing Software Support Engineers, mentoring peers and assisting with troubleshooting
Evaluating and troubleshooting systems adjacent to Ignition
Analyzing memory dumps, reviewing Wireshark captures, and performing thread analysis
Identifying difficult and complex problems, and translating them into comprehensible documentation

Requirements

Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent experience
Experience with SQL
Experience with Python and/or other object-oriented programming languages
Familiar with Linux (Ubuntu), Windows and OSX Platforms
Familiar with SQL databases (MS SQL Server, MySQL, Oracle, similar)
General networking knowledge (routers, switches, subnets, vlan, etc…)
Excellent communication and interpersonal skills

Not required, but are a plus

Ignition experience, ideally from an integration/end user/IA Support perspective
Advanced scripting techniques and knowledge of their various applications (Java, Python, etc.)
1 year of project or Team Lead experience
Previous experience in customer facing roles

Pay

Based on the Sacramento region, the new hires minimum and maximum yearly target compensation for this role is $90k - $120k. This role will be paid hourly.

Inductive Automation’s ranges are market-driven and set to allow for flexibility. Although it is not typical for an individual to start at the top end of the range for the position, compensation decisions are dependent on: the facts and circumstances of each case, work location, job-related skills, experience, relevant education or training; and other business and organizational needs.

About Us

Who are we?

Champions for industrial automation innovation and driven by a mission statement to empower our customers to swiftly turn great ideas into reality by removing all technological and economic obstacles, we create and deliver solutions that relieve pain points, bring efficiency to operations and optimize integration.

Why Choose Inductive Automation?

Our passion goes beyond customers. We celebrate your personal and professional milestones, and we support our teams with meaningful work in a collaborative environment.

We find that great work-life balance inspires teams to do their best work and empowers people to live their best lives. That's why diversity, fun, and flexibility are ingrained into our work culture.

The Inductive Automation team understands the importance of personal growth and social connection. So things like time for professional development, or company and team activities are baked right into the schedule to keep us all engaged, connected, and prospering.

Benefits and Perks

100% Covered Health Care: Don’t pay a dime for your medical, dental, and vision insurance
Work/Life Balance: Create a work schedule that fits your needs and your local time zone
Paid Time Off: Receive paid holidays, vacation, and sick time
401k with Match: Save for the future with our company-matching 401k program
World-Class Headquarters: While on-site, enjoy complimentary snacks and beverages, then challenge a friend to a game of pool, table tennis, shuffleboard, or foosball
Adjacent Nature Reserve: On-site employees enjoy breathtaking views and adventures that energize and inspire

Additional Information

At this time, we are unable to offer employment for individuals located outside of the United States and/or those who require sponsorship for employment visa status (e.g., H-1B visa status). We know you've got a lot of options when seeking an employer where your skills and talents will shine, so we really appreciate that you considered us.

Inductive Automation, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, and status as a protected veteran or individual with a disability. Verification of US employment eligibility required.

Inductive Automation, LLC is not accepting agency/search firm referrals for this posting, or other postings #LI-DNI

Inductive Automation jobs

Enterprise Software Support Engineer Lead