Topgolf is seeking an infrastructure support engineer to help support all production venues. This individual will be responsible for monitoring, troubleshooting, and resolving issues related to network, servers, and other infrastructure in venues and offices.

Responsibilities:

Implements opportunities to automate system tasks.
Writes documentation regarding current policies, procedures and updates. Creates diagrams, including network and system designs.
Adds, updates, and closes records in the IT Problem Management and Change Management databases.
Troubleshoots and resolves complex infrastructure incidents.
Thoroughly understands and complies with IT policies and procedures. Especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures.
Participates in special projects and performs other related duties as assigned.
Coordinates with vendors to resolve software, hardware, or system incidents.

Qualifications:

2+ Years Infrastructure Engineering Experience
5+ Years IT related field Experience
Advanced knowledge in virtualization of servers including VMware tool suite (ESXi, vCenter, vROPS, vRNI, vRB, Horizon, etc.),
Advanced networking expertise including firewall, VPNs, Switching, routing, IP, DNS, DHCP, LAN/WAN/WLAN, cabling.
Knowledge in Data replication strategy and Data back-up technologies.
Knowledge in Application Load Balancing.
Advanced knowledge of Active Directory and Group Policy. As well as knowledge in Azure (entra ID, Endpoint manager, etc.)
Expert Knowledge in Operating Systems (Windows desktop and server OS and ubuntu)
Working understanding of code and scripting (PowerShell) for automation.
Strong analysis and problem solving skills.
Strong written and verbal communication skills, necessary for collaborating with clients and team members.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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