Summary

The Specialty Support Advocate maintains a high level of interaction with client patients to ensure secondary insurance is obtained, recorded, and loaded to reduce out-of-pocket costs for qualifying medications through handling of inbound and outbound calls. This is a critical position requiring excellent customer interaction skills. Individuals are expected to enhance member satisfaction by responding to incoming phone calls with professionalism and compassion. Problem-solving skills are essential in addition to a service mindset.

This is a remote working from home position. At this time we are seeking candidates ONLY in the following states: AL, AZ, CO, FL, GA, IN, KY, MO, NV, NC, TN, TX, VA, WI.

Essential Duties And Responsibilities

Acts as a liaison between WellDyne Specialty, patients, and the client.
Assist in collecting copay card information from patients, copay card manufacturers, prescribers, and pharmacies.
Assist in tracking copay card data within the software system.
Maintains documentation of calls to and from patients and providers.
Contacts patients to obtain co-payment information and explain the process.
Assists patients with the application process to obtain manufacture copay assistance.
Perform outbound calls to collect copayment information.
Handle inbound calls from members and manufactures.
Respond in a prompt, professional, and courteous manner to member questions regarding copayment information.
Monitor, address, and handle inquiries from designated email box.
Address text messaging portal requests from patients.
Maintains patient confidentiality (HIPAA).
Demonstrate an ability to problem solve and work independently.
Prior demonstration of attention to detail by accurately inputting data into software.
Performs other duties and responsibilities as assigned.
Proficiency in navigation and updating information in Excel.

Education And Experience

High School Diploma or equivalent required
One year of customer service experience required
State Pharmacy Registration preferred
Previous insurance experience and medical or pharmacy background is preferred

Knowledge, Skills, And Abilities

Should possess strong problem-solving skills and the ability to make sound decisions .
Excellent communication skills
Excellent organizational skills and attention to detail .
Must be self-motivated and take initiative .
Ability to communicate effectively with other employees, patients, manufacturers, and clients .
Ability to multi-task
Ability to work and accomplish daily activities with little to no supervision
Must be dependable and maintain levels of confidentiality
General knowledge of Microsoft Suite of applications including Excel, Word, Teams, etc.
Attention to detail and ability to follow-through on projects and daily responsibilities
Ability to work independently

Equipment And Connection Requirements- For Remote Candidates

Internet speed minimum: 100mbs download / 10mbs upload that will be verified by HR in a speed test
Cell phone to allow VPN push to connect to network and allow for support resources
Dedicated workspace to reduce background noise
Home computer with video capabilities as well as the ability to support WebEx* will be required for interview and initial training week. Company equipment will be provided by week 2.
Modem/router has to be close enough to plug in a 10ft network cable (has to be hard wired)

Work Environment / Physical Demands

This position is in a typical office environment, which requires prolonged sitting and standing in front of a computer. In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment.

EOE M/F/D/V

WellDyne jobs

Specialty Support Advocate (Remote)