Job Description – IT Systems Administrator

Title

IT Systems Administrator (Atlanta, GA – Managed Services)

Description

The IT Systems Administrator’s role is to design, organize, modify, and support the organization’s computer systems. This includes installing, diagnosing, repairing, maintaining, and upgrading IT Infrastructure to include networks, servers, and related applications and operating systems. This role will also provide backup on-site deskside support for end-users as required when the Deskside Technician is unavailable.

Responsibilities

Strategy & Planning

Assist in developing long-term strategies and capacity planning for meeting future IT Infrastructure needs.

Acquisition & Deployment

Conduct research on IT Infrastructure in support of standardization and procurement efforts. Evaluate and recommend products for purchase.
Write technical specifications for purchase of IT Infrastructure and related products.
Deploy IT Infrastructure equipment to include servers, network devices, and related devices.

Operational Management

Perform onsite analysis, diagnosis, and resolution of complex IT Infrastructure problems, and recommend and implement corrective solutions.
Accurately document and track IT Infrastructure assets location and status.
Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
Install, configure, test, maintain, monitor, and troubleshoot IT Infrastructure and related software in order to meet business objectives.
Assess the need for and implement performance upgrades to IT Infrastructure devices based on technical specifications.
Collaborate with Deskside technicians and the Service Desk to ensure efficient operation of the company’s end-user computing environment.
Where required, administer and resolve issues with associated end-user workstation networking software products.
Receive and respond to incoming calls, service desk tickets, email, or chat regarding IT Infrastructure incidents.
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by managers or solution area engineering teams.
Prepare tests and applications for monitoring IT Infrastructure performance, and then provide performance statistics and reports.
Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT Infrastructure operations.
Develop and maintain an inventory of all servers, network devices, and other components and equipment as needed.
If necessary, liaise with third-party support and equipment vendors.

Position Requirements

Formal Education & Certification

College diploma or university degree in the field of computer science and/or 5+ years equivalent work experience.
The following certifications are highly desired
ITIL Foundation
Cisco CCNA/CCNP
Microsoft MCSE

Knowledge & Experience

Excellent technical knowledge of IT Infrastructure, including switches, routers, wireless access points, server operating systems and hardware, storage arrays, and security applications.
Strong system administration experience in Windows and Active Directory environments.
Experience with automation using an established framework (Puppet, Chef, Ansible, etc.).
Strong technical knowledge of current protocols, operating systems, and standards.
Able to read and understand technical manuals and procedural documentation.
Experience documenting and maintaining configuration item information in ServiceNow or other ITSM platforms to support IT Asset Management functions.
Experience in public cloud environments, including AWS and/or Azure.
Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.

Personal Attributes

Ability to conduct research into IT Infrastructure issues as required.
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly, business-friendly, and technical language.
Understanding of the organization’s goals and objectives.
Analytical and problem-solving abilities, with keen attention to detail.
Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented, collaborative environment.
Strong customer-service orientation.
Driver’s license in good standing.

Work Conditions

Availability for on-call rotation.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, hand and power tools, and to handle other computer and/or IT Infrastructure components.
Lifting and transporting of heavy to moderately heavy objects, such as computers and peripherals.

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IT Systems Administrator