System Administrator

Position Summary:

We value providing superior customer service and are committed to the successful operation of our information technology systems. We are seeking a qualified System Administrator to assist our customers with questions and problems concerning computer systems, hardware, and software. The System Administrator will also be responsible for supporting, troubleshooting, and maintaining our computer systems and networks. The System Administrator will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

Position Responsibilities:

· Provide helpdesk / technical support for local and off-site users

· Assist end-users by answering phone calls, web requests, and emails

· Manage and monitor problem tickets, analyze incidents, and determine support required

· Support users in office with conference room IT support

· Apply diagnostic techniques to identify problem, investigate cause and recommend solution

· Maintain database utilizing ticketing system of calls and messages requesting assistance

· Provide feedback on issues for team knowledge database

· Document IT requests in tracking system, record actions, and follow up on deferred actions

· Keep customers informed of the progress and status of tickets throughout the resolution

· Collaborate with customers and co-workers to diagnose and resolve problems

· Troubleshoot, analyze, resolve, track, escalate and document technical issues

· Incidents will be resolved on the first contact when at all possible, using supported remote desktop control application as appropriate

· Resolve customer issues in a pre-determined time frame or escalate for resolution

· Respond to and diagnose problems through discussions with users using problem recognition, research, isolation, and resolution steps

· Respond to users in a friendly and professional manner, ensuring all responses given are accurate, documented, and closed per SLA’s

· Diagnose and resolve technical hardware and software issues

· Make necessary configuration changes to support dynamic needs of the company’s user base, while maintaining security standards

· Resolve technical problems with LAN/WAN

· Understand and knowledge of report writing and SQL

Position Requirements

· Sound knowledge of computer hardware/software, mobile devices, operating systems, and networking related technologies

· Ability to diagnose and resolve networking issues involving routing, DNS, DHCP, etc.

· Desktop application and operating system management (Installation, configuration, and troubleshooting)

· Manage Network scanning/printing

· Support Microsoft Active Directory and Exchange environments (Add/Change/Delete users, Create/manage groups)

· Support servers in AWS public cloud and VMware private cloud

· Support Office 365 environment

· Ability to support video tele-conference systems

· Create, test, and maintain desktop\laptop images utilizing imaging software

· The hours for this position are Monday - Friday, 8:00am-5:00pm. Possibly some weekend/after hour shifts.

Experience:

· 5+ years of experience in a System Administrator / IT Support role

· 5+ years of desktop support experience

· 5+ years of Windows Server experience

· 5+ years desktop/laptop imaging software experience

· 2+ years AWS experience

· 5+ years Office 365 experience

Technical Systems Proficiency:

· Microsoft Office Suite

· Microsoft Teams

· Microsoft Office 365

· Microsoft Azure/Entra

· Microsoft Exchange

· Microsoft Windows Server

· AWS

· VMware

· Duo MFA OR equivalent MFA solution

· Windows PowerShell Scripting

· Linux/Windows OS

· Knowledge of a variety of concepts, practices, and procedures within an IT infrastructure, including LAN/WAN, and VPN

RMS COMPUTER CORP jobs

System Administrator