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JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Sexual Assault Forensic Examination Telehealth (SAFE-T) Center at The Pennsylvania State University is seeking a full-time Telehealth Director (“TH Director”). The SAFE-T Center and its clinical telehealth delivery program, SAFE-T System (https://safe-tsystem.com/), delivers 24/7 expert Sexual Assault Nurse Examiner (SANE) consultation and support via telehealth technology to health care professionals in rural and underserved communities conducting sexual assault forensic exams. SAFE-T is a grant-supported program housed within the Ross and Carol Nese College of Nursing. SAFE-T received initial grant funding in October 2016 from the U.S. Department of Justice Office for Victims of Crime (DOJ OVC). Since that time SAFE-T has received multiple grant awards and has expanded its telehealth program to hospitals across Pennsylvania.

The TH Director is a senior member of the SAFE-T leadership team, providing oversight for all technological aspects related to the implementation and secure delivery of telehealth sexual assault nurse examiner (“teleSANE” services), strategic advancement of SAFE-T System mission as it relates to its information technology, information security, and delivery of high-quality, reliable, and secure teleSANE service and telehealth-enabled forensic technology. This position requires someone with vision, drive, and technical knowledge on how to advance SAFE-T System technology to achieve its core mission to provide access to expert teleSANE services everywhere.

The TH Director position will involve a series of complex and ground-breaking information technology projects to ensure program goals are accomplished, defined, and executed within established time frames. The TH Director will collaborate with other project personnel, resolve issues, develop business processes, manage center funds devoted to technology resources, innovate technologies, and consult with business teams to ensure all goals are met. This position will align security initiatives with the SAFE-T program objectives, while partnering across Penn State to ensure compliance, data security and storage, and adherence with University polices, federal and state regulations (e.g., HIPAA compliance), and federally-funded grant requirements. This position will regularly interact with University IT leadership and administrators and with health care IT, CISO, legal counsel, and HIPAA compliance officers at currently partnered and prospective health systems.

The TH Director will drive new initiatives such as innovative technology development, exploration and growth to new sites, and attainment of national recognition for leadership in the sexual assault forensic examination telehealth domain.

Key Responsibilities:

Oversee Technological Operations:

Provide leadership and oversight of the work of the SAFE-T IT team as it relates to SAFE-T System implementation and 24/7 IT support at partnered sites.
Provide guidance on IT/IS policies, procedures, and best practices.
Ensure compliance with university IT/IS and HIPAA policies and procedures, as well as applicable laws and regulations.
Support the researching, planning, documenting, and implementing of repairs and feature enhancements.
Monitor data security threats and stay current with industry trends affecting IS.
Provide leadership in the event of an unanticipated IT failure or problem and oversee progress towards resolution.
Developed streamlined processes that allow for adaptation to a nationally expanding program.

Project Management:

Manage complex and groundbreaking IT projects from inception to completion.
Ensure projects are on time and within budget.
Prioritize and coordinate the work of the IT team, setting goals and priorities to meet business objectives.
Support work of SAFE-T System and other initiatives as required/assigned.

Collaboration and Coordination:

Advise SAFE-T leadership of industry best practices standards and risk mitigation techniques.
Notify SAFE-T leadership of urgent technological issues and coordinate the technological response, conferring with other personnel to resolve technical issues and challenges.
Develop and implement business processes to meet program requirements.
Closely collaborate with all team members on various SAFE-T Center projects.
Mentor and develop direct reports.
Run IT meetings.
Present IT program aspects to stakeholders.

Innovation and Strategic Thinking:

Drive innovation in telehealth technology and services.
Develop strategic plans to enhance telehealth operations and service delivery.
Follow industry threats, trends, and innovation breakthroughs with an eye for how these advances could impact SAFE-T service delivery.

Problem Solving:

Proactively bring solutions to the team and support efforts to achieve program aspirations from a technological perspective.
Identify and resolve technical problems related to telehealth systems and services.
Implement effective solutions to improve system performance and user experience.
Assist team members in diagnosis and correction of problems encountered during and after implementation of systems or projects.

Stakeholder Communication:

Communicate effectively with a large community of diverse stakeholders.
Ensure transparency and clarity in all communications regarding telehealth operations and projects.
Lead high-level discussions related to SAFE-T technology and data security measures with current and prospective telehealth clients (e.g., hospital leadership).

Qualifications:

Associate’s degree in information technology, computer science, systems or network engineering, data compliance, cyber security, or a related field. Bachelor’s degree preferred.
Minimum of 4 years of experience in an IS/IT -related leadership position, or equivalent combination of education and experience.
Proven experience in managing complex IT projects.
Strong knowledge of latest security threats, trends, and technology solutions.
Excellent leadership and communication skills with the ability to engage effectively with diverse stakeholders.
Demonstrated capacity for innovation, strategic thinking, and problem-solving.

Key Competencies:

Leadership and Team Management
Strategic Planning and Execution
Technical Expertise in Telehealth Systems, IT, IS
Effective Communication and Collaboration skills
Problem Solving and Decision Making
Innovation and Continuous Improvement

Additional Information:

This position is an on-campus, non-telecommuting/remote position, located at the University Park Campus in State College, Pennsylvania.
This is a limited-term position funded for one year from date of hire, with possibility of refunding. 
This position involves occasional local, state, and national travel.
Operation of a motor vehicle as part of the position’s duties and a valid driver's license are required. Successful completion of a motor vehicle records check, in addition to background checks named below, is also required.
The following clearances must be successfully completed for this position:  
Pennsylvania State Police Criminal Background Check  
Pennsylvania Child Abuse History
Department of Homeland Security (DHS) Background Check (Fingerprint)

Special Instructions:

To be fully considered for the position you must submit a current resume and a cover letter that specifically addresses how your background and experience align with the requirements, qualifications, and responsibilities of the position.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusive excellence that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusive excellence as a core strength and an essential element of our public service mission.  

Campus Security Crime Statistics:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The salary range for this position, including all possible grades is:

$97,100.00 - $145,700.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

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SAFE-T Telehealth Director