Position Summary – Business Intelligence Manager (Insights)

One Spa World is seeking a motivated, experienced, and highly skilled Business Intelligence Manager to join our team. In this role, you will lead a team of insights analysts in identifying business opportunities through analytics. This role requires natural curiosity, strategic thinking, business focus, technical and analytics skills, and management experience. You will be responsible for ensuring that the company’s leadership has timely insights and recommendations to maximize top line revenue, net income, and all key productivity metrics. The ideal candidate is a highly analytical strategic thinker with management experience capable of leading a team to identify trends and develop actionable insights to drive decision making for both business and technical stakeholders within the organization. The role requires excellent collaborative and communication talent, combined with people management and development skills. To succeed in this position, you must be driven and thrive in a fast-paced environment.

Duties And Responsibilities

Manage and mentor a team of insights analysts, providing guidance and strategic focus while ensuring projects and insights are delivered on time
Meet with Cruise Line and Modality Directors weekly to deliver timely insights, providing context to drive business decisions in areas such as pre cruise, onboard revenue, staffing, strategic initiatives, and supply chain.
Support business initiatives by identifying strengths and weaknesses through ad hoc analysis of sales data pertaining to specific brands, providing insight and recommended solutions
Preparation of written analytics and PowerPoint decks, as required to make recommendations that are supported by insights, metrics, trends, financials, and other reporting.
Using various BI reporting tools, efficiently analyze large volumes of data, quickly draw insights, and present clear and concise recommendations of results leveraging your visualization, data storytelling and communication skills
Develop innovative and interactive scorecards, executive dashboards, reports, and analysis templates to provide insight and recommended solutions. Analysis would be related to revenue, staff productivity and utilization, revenue yield management, inventory, recruitment, and other operational and financial process metrics as needed.
Utilize BI reporting tools to create reports and insights that relate to utilization, yield management, staff productivity, supply chain, staff recruitment, pre booking of appointments, marketing promotions, and other operational metrics
Assist the Data Architect in the development of an extensive data catalog.
Develop SQL queries to extract data from multiple sources for reporting
Perform other duties as assigned by the Director of Business Intelligence

Requirements And Qualifications

Bachelor’s degree in a quantitative or business discipline
A minimum of 3 years of experience in an analytics or BI team management role
Excellent written and oral communication skills
Excellent listening and interpersonal skills
Highly self-motivated and directed with keen attention to detail and natural curiosity
Experience with reporting and database tools. Required: Excel (pivot tables, lookups, charting, and complex linked workbooks) and SQL. Experience with Qlik Sense is a plus
Ability to communicate ideas in both technical and user-friendly language
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment
Experience in application of both traditional and generative AI in the development of BI solutions

Style and Culture

Nurture Employees Play as a team

Find a Way or Make One Do the Right Thing

Better Tomorrow Than Today Simple and Fast

Open and Honest Communication Pay It Forward

Walk the Talk

Candidates must pass a pre-screen Excel skills evaluation

OneSpaWorld offers a competitive compensation package including a base salary, annual bonus and an excellent benefits package including Medical, Dental, Vision, Paid Time Off and a 401(K) with a company match!.

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Business Intelligence Manager