Voice Network Engineer, AVP

The Voice Network Engineer contributes to the building of Apple Bank’s technical infrastructure for digital transformation purposes by working on complex projects that involve planning, designing, and installing devices and applications, as well as providing level 3 technical support solutions for voice and video information technology. The incumbent participates in the development of long-term strategic, capacity and performance planning objectives, as well as activities related to network infrastructure security audits.

ESSENTIAL DUTIES & RESPONSIBILITIES

Ensure that our enterprise voice communications network, including but not limited to the installation, maintenance, and management of all voice equipment (voice servers, gateways, PBX switches, phones, circuits, wiring, servers, backup systems, voice network management and diagnostic tools) are reliable.

Plan and implement enterprise unified communications-based projects.

Mentor as well as train junior engineers and technicians.

Design and develop Cisco unified communication architectural enhancements; troubleshoot unified communication issues; create functional and technical design documentation and establish standards to correspond to engineering specifications and industry best practices.

Partner with vendors, clients, carriers, and technical staff on VoIP implementation, optimization, security and ongoing management, including but not limited to troubleshooting infrastructure and services counting.

Safeguard overall technical capabilities, stability and performance.

Provide recommendations related to the design and implementation of VoIP enhancements.

Produce and maintain all necessary technical documentation; guarantee all work activity is accurately documented in our tracking systems.

Monitor design, programming and application standards and ensure compliance with internal policies and procedures.

Safeguard performance, capacity, and availability, as well as the quality of voice environment monitoring for emerging incidents and initiate preventative action.

Perform other duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

Bachelor’s degree required.
CCNA Voice, CCNP Voice, or CCIE Collaboration certifications are highly preferred.
5 + years working on technologies such VOIP, Call Manager, Unity and voice gateways.
5 + years directly working with customer and client technical teams.
5 + years implementing Voice solutions.
5 + years designing domestic call routing with on Cisco VG, CME, CUE, and CCM.
5+ years supporting contact center
5+ years of experience with Voice Cloud Technologies
5+ years of experience with WEBEX Video Conferencing technologies
Experience managing, supporting and deploying network infrastructures.
Solid background in network administration and architecture.
Demonstrated experience writing voice and network security policies, standards, and procedures as well as utilizing network analysis tools to determine root cause of voice problems.
Voice recording integration with third-party solutions.
Low-level design details for the unified communications solutions.
Basic LAN and WAN network routing and switching.
Implementation, migration planning, and solution testing.
QOS policies across enterprise for data, voice and video solutions.
Must have experience with disaster recovery plans and related technologies.
Strong interpersonal and communication skills (verbal + written).
Ability to work a flexible schedule, available after hours and weekends as needed and willing to work on-call rotation
Available to travel up to 25% of time.

Apple Bank jobs

Voice Network Engineer