Responsibilities include but not limited to:

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, workstations and networking equipment.
Install and upgrade computer components and software.
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
Provide documentation and technical specifications to Project Team and Manager for planning/implementing of new or upgrades to IT infrastructure (hardware or software)
Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Skills & Experience Required

Support for Microsoft related technologies
Windows Servers (FSMO, DNS, DHCP, etc)
Active Directory
Azure
Microsoft 365
Microsoft 365 Administration
Exchange, SharePoint, OneDrive, & Teams Online
Intune
Azure AD
Virtualization
VMWare
Hyper-V
Firewall Implementation & troubleshooting
Knowledge & experience with complex networking environments
Deep understanding of Active Directory, Group Policy, File Sharing, etc.

Recommended Knowledge, Skills, And Competencies

A+, Net+, or Sec+ certifications, or equivalent experience
Experience with all modern operating systems
Experience with documentation platforms such as IT Glue
Experience with Kaseya BMS and VSA

Qualifications For System Administrator

Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
3-5 years of IT administration experience
System administration and IT certifications in Microsoft, or other network related fields are a plus
Working knowledge of virtualization, VMWare, Hyper-V, or equivalent
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
A proven track record of developing and implementing IT strategy and plans
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Benefits

Incredible company culture
Medical/Dental/Vision health plans
HSA/FSA participation based on insurance plan
PTO/Sick/Holiday pay
Ability to contribute to Long-term Disability and Short Term Disability plans
Discretionary bonuses
Dependent Care FSA
Paid Parental Leave
Employee life Insurance 100% Company Paid
401K participation
Explosive company growth
Company-sponsored Team Building Events

Physical Demands

The physical demands below describe the essential job functions needed to complete this job.

Consistent hand and finger dexterity necessary to operate computer equipment
Consistently required to sit, stand, walk, talk, hear, and see
Routine use of hands to type
Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
Occasional need to walk around the office
Consistent vision abilities required; close vision, depth perception, and ability to focus
May require travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds

Environmental Conditions

The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

The 20 MSP jobs

System Administrator