Salary Range: $65,000-$75,000 plus bonus potential

Are you ready to make an impact? Join Integris, where integrity meets innovation! Be part of a team that’s redefining IT services by leading with “People First”.

Integris is a leading IT solutions provider, offering high-touch services that clients love. Our team of highly experienced local professionals delivers best-in-class solutions, including dedicated vCIOs, specialized security and compliance advisory services, and a 24/7 help desk. As we rapidly expand across the country, both organically and through partnerships with like-minded managed IT service providers (MSPs), we remain committed to identifying the best talent available to play a crucial role in transforming IT services for our clients.

Job Summary

The Systems Administrator II is responsible for providing proficient desktop-level support, server and network support and administration, as well as the deployment, advanced configuration, and maintenance of a variety of systems, environments, and clients. This position also serves as an escalation point for the Support Technicians and Systems Administrator I to resolve complex issues.

Job Responsibilities

Provide remote & on-site advanced technical support and system administration with a focus on client satisfaction and high-quality, consistent service delivery.
Document time and troubleshooting steps and resolutions accurately in ticketing system.
Serve as escalation support for Support Technicians and System Administrator I to resolve complex customer issues.
Configure and deploy new desktop and networking equipment, install line of business applications, and deploy server infrastructure.
Ensures appropriate data security and data backup processes and systems are in place to protect the client’s business systems (O365 SaaS backup, back up appliances, etc.)
Create new process documents to ensure Support Technicians can assist with tasks to avoid repeated escalation outside of appropriately challenging tasks.
Update technical documentation detailing the client’s environment and configurations.
Manage time appropriately to meet escalation or SLA requirements.
Thoroughly update shared documentation with any new or updated information that is discovered during troubleshooting.
Meet or exceed service goals set for department including but not limited to SLO responses/resolutions, CSAT responses, and productivity targets.
Perform routine and scheduled audits of all systems, including backups.
Assist with developing a plan during an incident/emergency as needed.
Participate in the after-hours on-call rotation as a primary and secondary support engineer.
Participate in team meetings, report status of action items, and help identify and resolve service delivery and customer issues.
Train new technicians in company practices and in learning advanced skills.
Any additional task, projects or assignments as requested.

Job Qualifications

High School Diploma, GED or equivalent; post-secondary education preferred
3-4 years of experience providing computer technical support, installing, deploying, and configuring desktop equipment for end user or post-secondary experience and 2 years’ experience in Systems Administration Support
2 or more industry certifications (CompTIA A+, Network+, Security+, Cisco CCENT, CCNA, Microsoft AZ-900, or other role-based certifications in the MS track) showing experience with those technologies.
2 years’ experience troubleshooting advanced technical issues with networks and Windows based server environments.
Demonstrated proficiency in documenting detailed information about client environments within knowledge base, as well as capturing detailed troubleshooting notes for replication by other engineers.
Must hold valid driver’s license and be able to visit client sites as necessary.
Ability to act as a responsible company representative while at the client site with little to no supervision regarding technical matters and with the discretion to escalate as necessary.
Ability to function more autonomously based on experience and client knowledge.
Demonstrated advanced logical troubleshooting methodology and system and network analysis.
Proficient knowledge of network topology, TCP/IP, switching, routing concepts
Proficient understanding of business continuity concepts, backup and disaster recovery terminology and processes, best practices, systems, and tools.
Proficient knowledge of troubleshooting and configuring Android & Apple IOS mobile devices with an understanding of Mobile Device Management concepts.
Solid understanding of WLAN concepts and experience supporting end user wireless connectivity, including troubleshooting of Wireless Controllers and access points.
Experience with research and testing concepts to aid in troubleshooting unknown issues.
Solid understanding of best-practice security protocols.
Ability to manage and troubleshoot more advanced back-end aspects of Microsoft Azure, Microsoft 365, and SharePoint.
Advanced understanding of Firewall concepts including SSL VPN, site-to-site VPN, firewall rules and policies along with the ability to manage and troubleshoot firewalls in general. Understanding of Firewall ACLs and port forwarding.
Ability to succeed in a fast-paced environment.
Excellent written and verbal communication skills and ability to adapt to different audiences as required.
Able to explain technical concepts in clear and understandable language amongst all levels of internal or client organizations.
Ability to document all activities in detail and an understanding of the importance of quality documentation.
Able to train new technicians in their roles and responsibilities and mentor junior team members.
Professional demeanor and presence always

At Integris, we value our team members and offer comprehensive benefits, including:

Medical, Dental, and Vision Insurance
401K Retirement Plan
Minimum 4 Weeks of Paid Time Off (PTO)
Birthday PTO
Paid Holidays
Paid Time Off for Volunteering
Short-Term and Long-Term Disability Insurance
Life Insurance
Supplemental Insurance
Employee Assistance Program

Join us in shaping the future of IT services while making a positive impact on our clients and communities.

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.

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