We are looking for a Systems Administrator who will support the integrity and functionality of our client’s operating system environment and various computer systems. The ideal candidate will excel at troubleshooting, optimizing, and securing IT systems while balancing multiple priorities in a fast-paced environment. The successful individual will work collaboratively across teams to contribute proactively to the company's strategy and objectives.

Key Responsibilities:

System Maintenance & Reliability: Administer, configure, and maintain computer systems to ensure optimal uptime, performance, and security.
Software & System Updates: Schedule, install, and test system software upgrades, ensuring all systems are current and running efficiently.
Problem-Solving: Diagnose and resolve hardware and software issues, and provide proactive solutions to prevent system downtime.
Backup & Recovery: Implement and manage backup and recovery processes to ensure data integrity and availability.
Technical Documentation: Create and maintain technical documentation for system configurations, procedures, and user support.
Licensing & Compliance: Monitor and maintain software licensing and maintenance agreements, ensuring compliance with industry standards.
Customer Support: Deliver exceptional technical support to internal end users, helping to foster a customer-centric culture.
Collaboration & Company Success: Work collaboratively for the good of the company and contribute to the creation of exceptional customer experiences by adhering to company policies and proactively supporting departmental strategy and objectives.

Core Competencies:

Contributor Competencies:

Proactive and self-directed in systems management
Strong focus on delivering superior customer service
Effective time management and prioritization of tasks
Solutions-oriented approach to technical challenges
Ability to build and maintain strong relationships across teams
Collaborative and team-oriented mindset
Continuous learning and improvement orientation

IT Competencies:

Strong understanding of existing and emerging systems and technologies
Proficiency in industry-standard tools, methods, and procedures
Excellent problem-solving and analytical abilities
Prioritization and time management skills to handle competing demands
Effective communication and active listening skills
High level of customer service focus and technical support expertise

Required Experience & Qualifications:

Education: Bachelor’s Degree in a related field or equivalent certifications, training, and professional experience.
Experience: 5+ years of IT work experience in a similar role.
Technical Expertise:
Proficiency in Office 365 applications, Microsoft Exchange, and Active Directory.
Experience with telecommunications platforms, including VoIP, Skype for Business, and unified communication solutions.
Expertise in backup administration and data recovery processes.
Ability to create and maintain technical documentation for systems management and support.

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