Zyston's client has asked us to manage the search and hiring process for their Manager of IT Operations.

Will be IN OFFICE Monday, Wednesday, Friday

Daily Responsibilities

Manage daily IT operations and project plans ensuring workflow efficiency and effectiveness for Help Desk services, ERP Administration and frontline support, Network and Server Infrastructure, and Cybersecurity.
Develop and implement IT strategies, initiatives, SLAs, policies, and procedures ensuring alignment with overall business objectives.
Produce and deliver KPI dashboards as well as weekly/monthly/quarterly metric reports with project statuses for review with the executive leadership team.
Own all facets of Manage the projects and ongoing processes for cyber security, disaster recovery, and business continuity planning.
Lead and manage a multifaceted team of IT professionals including Help Desk Technicians and an ERP Administrator.
Liaise with a managed service provider and oversee the design, implementation, and maintenance of the organization’s IT infrastructure while ensuring reliability, availability, security, and scalability of IT systems/services.
Oversee and manage IT vendors responsible for the procurement of IT equipment, licenses, services, and subscriptions as well as the administration of the internal systems, networks, telecom, and databases.
Coordinate and manage enterprise IT projects and processes for cybersecurity, disaster recovery, business continuity planning, and mergers and acquisitions.
Manage the IT operations budget and expense approvals as well as the procurement and tracking of IT assets.
Continuously analyze existing services to look for configuration improvements and cost-saving opportunities.
Review security configurations and access controls on a regular basis to maintain the enterprise security posture.
Participate as part of the technology leadership team to identify, plan, and prioritize technology initiatives in support of company goals and objectives.
Stay current with emerging technologies and cloud-based infrastructure services to recommend technologies that support organizational goals.
Perform other duties and projects as assigned.

Competencies

Thorough knowledge of system and network administration principles.
Deep understanding of cloud-based infrastructure services.
Proven experience in sound IT processes and procedures.
Able to execute tactical issues while keeping the broader picture intact.
Ability to prioritize work and exercise good judgment while managing multiple tasks involved in support, administration, and project management.
Excellent priority and time management skills.
Excellent written and verbal communication skills.
Willingness to partner with colleagues and provide technical support.

Requirements

3+ years as an IT Operations Manager or comparable experience.
3+ years of experience managing a team.
3+ years of systems administration and infrastructure management/architecture.
3+ years of experience with Office 365 administration and Azure AD.

Pluses

3+ years of experience with Cisco networking and phone systems.
1+ year of experience with cloud infrastructure services such as AWS or Azure.
Experience with Epicor Prophet21 a major plus.
Experience with Point-of-Sale software and equipment.

Zyston LLC jobs

Manager, IT Operations