Summary

The IT Server Manager’s role is to ensure the operations of Westlake corporate server Infrastructure. The scope of IT services include e-mail, file and print services, storage systems, data center operations, disaster recovery site operations, various on-premises and SAAS business applications.

This individual will plan, coordinate and direct daily operational activities of the IT systems administration team. This includes ensuring the resolution of IT trouble tickets and monitoring, tracking and coordination of infrastructure Incident Reponses. The IT manager is expected to contribute to problem resolution by giving hands-on support to resolve operational issues. The IT Server Manager will work closely with the IT Infrastructure Director to identify and improve reliability, security, and effectiveness of IT services. This person will also execute, administer, and communicate operational IT policies and procedures.

This position is responsible for project delivery for the entire project lifecycle (design, build, test) of IT server projects. This role is specifically responsible for the design and planning, and execution of the activities to ensure that projects are completed on time, within the approved budget, and within stated strategic business goals and objectives. This role has ultimate responsibility to monitor the details and status of projects, prepare standard ad hoc reports, identify and resolve project issues.

Essential Duties And Responsibilities

Develop long-term operational goals and service levels for all corporate IT infrastructure equipment.
Ensure all Corporate IT server Infrastructure is secure, reliable and performing at expectations.
Identify and implement cost reductions where possible without impacting service delivery
Work with project management to design, implement and ensure projects are performed with the best available resources.
Oversee installation and configuration of relevant server, storage, and network components to ensure secure and reliable operations following standard configurations.
Monitor operations of critical IT services such as email, file, print, major application performance and implement efficiency improvements.
Coordinate, monitor, optimize and support backup and recovery operations.
Maintain redundant systems, policies, and procedures for disaster recovery and data archiving to ensure effective protection and integrity of data assets.
Ensure all team members follow the change management process for modifications in the IT environment.
Conduct research and make recommendations on IT products, services, protocols, and standards in support of procurement efforts.
Support security audits and implement any agreed upon changes in a timely manner.
Mentor junior members of the team.
Other duties as assigned

EDUCATION And/or EXPERIENCE

A bachelor’s degree in a related field or an equivalent level of relevant IT experience.
Fifteen years of IT server infrastructure experience
Able to communicate technical concepts in a concise high-level summary
Strong written and verbal communication
IT project management experience.
Strong understanding of back-office Microsoft Active Directory and messaging infrastructure
Strong command of MS Office toolset (Word, Excel, PowerPoint, Access) and MS Project

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, or crouch. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc. May also result in exposure to outside elements and may require usage of stairs and elevators. Travel up to 10% including air travel or auto travel.

Westlake jobs

Manager-IT Server