CG Tech Services is a growing IT solutions firm focused on small and medium sized businesses of 5-1,000 computers. We provide comprehensive IT solutions, including Windows servers, custom and private cloud, cybersecurity, and regulatory compliance solutions.

Most of our clients are in the Greater Seattle Area. We use several remote access technologies to provide fast and cost-conscious assistance and to reduce the environmental impact of driving.

We're looking for humble, motivated, and emotionally intelligent people to join our team.

The Field Support Technician role is a key contributor to the success of our team. This role provides friendly, professional, and reliable service to our clients by quickly and proactively resolving incidents in their IT environments on time and on budget. The Field Support Technician role will be based on our Seattle Office and will be responsible for addressing requests both remotely and onsite at client sites so must be comfortable with face-to-face interactions. The position is a full-time position of 40 hours per week with after-hours work due to emergencies, projects, and maintenance activities.

Requirements

Clear verbal and written communication skills, with the ability to relay technical information to non-technical audiences
Exemplary customer service skills, preferably with experience supporting external clients
Must be detail-oriented; provide consistent and timely follow-through and documentation
Willingness to develop professionally
Must provide your own, non-shared, reliable transportation to drive computers/servers/networking equipment between office and clients' offices
Able to carefully lift servers and equipment weighing up to 50 pounds
Ability and willingness to assist with basic office duties when needed. Being a small business, everyone chips in when it comes to taking care of the office.

Duties:

Act as a helpdesk for our clients on workstations, servers, cloud, and networking equipment
Participate in weekly 24x7 on call rotation to respond to client emergency requests after normal hours and on weekends
Travel onsite to troubleshoot issues, deliver equipment, and assist clients onsite at their office locations
Operate as part of the team responsible for the continued maintenance, operation, and security of client systems
Implement support tools and automation required to deliver on SLAs
Use ticketing system to manage schedule and workload and to compile detailed notes
Answer phones to assist clients live with technical issues
Provide expert recommendations for system upgrades, replacements, and new service additions to assist with client issues or holes in services
Implement, maintain, and upgrade client and business systems and services
Attend training and pursue certifications as required
Assist with general office duties
Other duties as assigned

Required Qualifications:

Minimum 2 years' experience supporting and managing Windows Server, M365, and Windows client operating systems
Strong customer service background
Strong desire to learn and troubleshoot a wide variety of technical issues

Preferred Qualifications:

Network+ Certification
Previous MSP Experience
Working knowledge of the following technologies:
Server hardware
Microsoft Hyper-V Server
Windows Server OS
Microsoft/Office 365 Management
Windows Active Directory
Desktops/laptops/smartphones/tablets
Microsoft Office applications
BDR systems and cloud backups
ConnectWise Manage or similar PSA software
ConnectWise Automate (LabTech) or similar RMM software
SOPHOS Products (Firewalls, AV, etc.)
macOS / iOS

Benefits

Our benefits package includes medical, dental, and vision insurance, Paid Time Off (PTO), 7 paid holidays, and a 4% company-matching 401(k) retirement plan.

Compensation range for this role is between $34,320 to $98,000 per year.

Cultural Fit Considerations:

Please be aware that we are a progressive company with LGBTQIA+ team members and clients. We respect and honor many forms of diversity, equity, and inclusivity and as such, we wish to be explicit in informing you of an important aspect of our team and clients.

Equal Employment Opportunity Policy:

We prohibit discrimination with respect to the hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of sex, race, color, age, national origin, religion, disability, marital status, sexual orientation, gender identity, pregnancy, veteran status, or any other basis of discrimination prohibited by applicable local, state, or United States of America federal law.

CG Tech Services jobs

Field Support Technician