The Associate System Administrator has primary responsibility for supporting the overall operation and configuration of the customer-facing software environment including performing day-to-day administration and maintenance. This role will also work with a team of IT professionals responsible for the maintenance, growth, and security of our production environment and supporting non-production environments. The Associate System Administrator is also responsible for handling escalated issues and projects and driving forward thinking approach to the systems architecture.

This role will be based out of our Columbus, OH or Cincinnati, OH office and will work a hybrid work schedule.

As an Associate System Administrator you will:

Manage ACLs, User IDs, Groups, and other daily administration and security functions.
Manage daily technology requests to support our customers (i.e. firewall whitelist, setup data transport connections and automation jobs, etc.)
Monitor system and network performance.
Create and maintain documentation on existing systems and processes.
Maintain, and enforce company security policies within the software environment.
Identify and troubleshoot software problems.
Install system software, coordinate local and remote server connectivity, and solve basic and intermediate user or customer related problems as necessary.
Follow and provide input on software installation standards for all systems.
Support initiatives to ensure the current software environments are well documented and mapped.
Support implementation of disaster recovery processes and business continuity activities.
Provide on-call technical support during non-business hours as required.
Determine priority of action based on severity of service disruptions and respond appropriately.
Execute on other assignments as directed.

To be successful in this role you will need:

Bachelor's degree or equivalent certification in Computer Science or similar preferred (MCP, Server+, Linux+, Network+, etc.)
1+ years’ experience configuring, supporting, and troubleshooting software systems.
1+ years’ experience configuring, supporting, and troubleshooting Linux OS.
1+ years’ experience administering Windows 2012 Server and newer.
Experience with Active Directory a plus.
Understanding of file transfer protocols, FTP, SFTP, AS2, etc.
Strong understanding of communication protocols, internet/network security and authentication.
Experience with Web Application Servers using Apache, Nginx, IIS, Tomcat, WebLogic, or JBoss.
Work independently with limited supervision.
Excellent written and verbal communication skills.
Ability to communicate ideas during ad-hoc design or troubleshooting sessions, presentations, and in written form to a range of audiences with wide ranges of technical knowledge and ability.
Willingness to dedicate extra effort beyond normal work hours.
Up to 10% travel may be required at times.
On call is required at times.

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System Administrator