Job Details

Description

It’s truly an exciting time at Novatech! We’re growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team.

Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions. We call this unified solution portfolio, The Novatech Managed Office.

Bring your career to Novatech and join our incredible team of Managed Office Experts. Novatech provides great benefits, competitive compensation, a positive upbeat culture and ongoing professional development for your career.

Our Systems Engineer team takes escalations from the Systems Specialist team and interface with vendors, primary contacts and the clients' IT Staff. The Systems Engineer role troubleshoots at the server and application levels often affecting the client's entire environment. Systems Engineers are tenacious in problem solving and take pride in bringing tough issues to a final and effective resolution in quick fashion.

Candidates must demonstrate exceptional customer service skills and technical expertise while supporting our customers’ networking infrastructure, servers, hardware, and line of business applications. Supported networks will be Microsoft-based both on customer sites and hosted customer environments in our datacenter.

Qualified candidates will be self-motivated, multitasking, pro-active individuals who demonstrate the ability to go beyond text-book training to anticipate and prevent typical problems, as well as quickly and intuitively solve new problems.

Your Job

Troubleshoot live production server environments
Business application troubleshooting
Incident resolution
Understanding and troubleshooting problem/incident
Documenting resolution of incident
Determining incident root cause
Making recommendations and defining action plans
Mentoring Sharing Best Practice knowledge and lessons learned
Assisting and providing guidance to peers
Assisting in the improving the overall customer service experience

You’re Good At

Technical and analytical work
Quickly and intuitively troubleshooting and solving problems
Providing exceptional customer service
Paying attention to the details
Establishing priorities, working independently and completing objectives without supervision
Building and maintaining business partnerships via telephone and deskside support
Professional communication including oral and written skills
Self-motivated to accomplish team goals

You Have

Managed Service Provider experience a must
Certifications in Windows, Dell, VMware and Fortinet topologies is highly desired
5+ years currently working in a core technical area
8+ years' experience in an IT department
Experience troubleshooting general network topologies
Experience with site-to-site field work
Experience with the following technologies: Microsoft RDS, Microsoft Windows Client, and Microsoft Server
Operating Systems, 3rd party business applications
Excellent analytical skills and problem-solving abilities
Excellent professional communication skills including excellent oral and written skills

Novatech, Inc. Offers

Market competitive salary based upon experience
Mileage reimbursement program
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals
Employee Recognition Program

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

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