We are seeking a highly motivated Live Chat Specialist to join our Customer Service team. The ideal candidate will be responsible for providing exceptional customer service and support through live chat interactions. The Live Chat Specialist will be the first point of contact for customers seeking assistance and will play a key role in ensuring customer satisfaction.

Responsibilities

Respond to customer inquiries and provide support through live chat
Assist customers with product information, order status, and technical issues
Resolve customer complaints and issues in a timely and professional manner
Escalate complex issues to the appropriate department for resolution
Maintain accurate records of customer interactions and transactions
Meet or exceed performance metrics for response time and customer satisfaction

Qualifications

Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Previous customer service experience preferred
Proficiency in typing and computer skills
Ability to work independently and as part of a team

If you are passionate about providing exceptional customer service and have the skills to thrive in a fast-paced environment, we want to hear from you!

Nathan Littauer Hospital & Nursing Home jobs

Live Chat Specialists