About Kustomer

Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Ring, Glovo, Away Travel, Priceline and Sweetgreen.

Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.

Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. coming together for Kamp Kustomer each year.

Role Overview:

At Kustomer, we're committed to delivering exceptional experiences to our customers, embodying our core values of innovation, collaboration, and continuous improvement. We're seeking a Security Engineer who embodies these principles and is driven to protect our digital environment. This role requires a unique blend of technical expertise, strategic thinking, and leadership to oversee our security operations and ensure compliance with the highest standards.

Responsibilities:

Uphold our compliance frameworks within Vanta (SOC2, ISO 27001:2022, GDPR, HIPAA) while exploring future compliance frameworks (PCI-DSS, US Data Privacy)
Lead security gap and risk assessments, including action plans and oversight of remediation efforts with partner teams.
Formulate and update security policies, standards, and guidelines; launch security awareness training programs for all relevant stakeholders.
Design, implement, mature & maintain robust security controls & processes across our technology stack to protect sensitive data & systems
Keep abreast of emerging security threats and new security technologies, advising management on effective response strategies to mitigate risks
Assist in remediating security tickets and alerts across our enterprise
Technical Problem Solving: Execute creative security solutions and conduct thorough technical troubleshooting to address and mitigate security vulnerabilities
Security Evaluation and Testing: Lead efforts to identify risks and validate the effectiveness of security measures

Requirements:

5+ years in security engineering with a proven track record in adhering to key compliance standards (SOC2, ISO27001, GDPR, HIPAA).
Strong in communication to bridge teams and leaders for collaborative solutions.
Utilizes data effectively to set project milestones and influence positive outcomes.
Mentors peers, fostering a culture of problem-solving and operational improvement.
Thrive in a Startup environment by addressing challenges proactively with good data and documentation while showing strong autonomy in decision-making

Nice to have:

DevSecOps practices + CI/CD
CNAPP/Data Protection Tooling
Proficiency in Python, Java, Ruby, Node, and/or Go

HIPAA Compliance

All roles at Kustomer may involve handling sensitive personal data.

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy.

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.

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Security Engineer