Michael Wahman
Details
Cybersecurity
Augusta University
2018 : 2022
High School Diploma
Evans High School
2019
Savannah River Nuclear Solutions
Cybersecurity Engineer
Private Managed Service Provider for small-to-mid sized businesses primarily specializing in Medical and local Government clientele. 800+ Managed Endpoints.
• Systems/Network Administration and Engineering
• Cyber Analytics/Monitoring endpoints and network events/traffic
• Lead Cyber Security Educator
• Helpdesk/Remote Management/Hardware troubleshooting
2021 : 2023
Cross Link Consulting
IT Technician/Cyber Analyst
Provided Tier 1 IT support to non-technical internal users through helpdesk support services.
• Built and provide basic end-user troubleshooting and mobile support on IOS and Android systems
• Hardware and software support and setup as well as Mobile Device Management (MDM) configuration
• Fielded average of 50 inbound calls to deliver effective support and remotely resolve service issues
2020 : 2021
Vision Wireless
IT Technical Support Representative
Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across all North American time zones.
• Software and networking troubleshooting
• Minimized downtime and restored service and functionality
• Ticketing and escalation system utilized for collaboration and efficiency
2019 : 2021
TaxSlayer, LLC
Pro Technical Support Specialist
Worked as a Ship from Store and Tech Expert in the electronics department advising customers on technology purchases
2018 : 2019
Target
Logistics Team Member
Skills
C#, Communication, Computer Hardware, Computer Networking, Computer Science, Cyber Defense, Cybersecurity, Database Administration, Digital Forensics, Documentation, Ethical Hacking, Graphic Design, Leadership, Marketing Strategy, Microsoft SQL Server, Mobile Communications, Mobile Device Management, Network Administration, Organization Skills, Penetration Testing, Programming, Python (Programming Language), Remote Troubleshooting, Sales, Software Support, System Administration, Technical Support, Tenacious Work Ethic, Threat & Vulnerability Management, Troubleshooting
About
Motivated young professional and recent graduate with 4+ years in the IT and Cybersecurity space.
Passionate problem solver eager to continue to learn and take on more complex tasks. Possesses experience in network and system management and security practices. Proven success working within a fast-paced and collaborative setting.
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