Rick Arthur
Details
Economics / Minor in Mathematics & Computer Science
Colorado College
1985 : 1989
2013 : Present
Hartman Executive Advisors
Partner, Chief Information Security Officer, Chief Information Officer
Lead all aspects of the Information Technology services at the Brickman Group.
* Defined and implemented a successful Business Intelligence foundation on which the first successful BI application was deployed - The Branch Scorecard, which provided enterprise visibility into the balance KPI / performance measures such as safety, employee retention, financial performance and customer satisfaction.
* Successfully deployed the second BI application to automate and improve the enterprise budgeting process using COGNOS TM1.
* Established a mobility architecture with initial pilot applications in Field Management, Work Order Processing and Site Assessments
* Established the Brickman Information Architecture vision
* Established a stable IT Service Delivery model capable of continuous improvement
* Established an IT Governance process including IT Financial Planning and Caplitalization Processes
* Established an ITIL foundation for service delivery
* Established basic PMO and Project Management capabilities
* Established Application Development and Release Capability based upon a well defined System Development Life Cycle
* Established an Application portfolio management process
2011 : 2013
The Brickman Group
Senior Vice President and Chief Information Officer
Direct IT resources and all aspects involving the delivery of IT services. Identify and communicate changes in computer and systems technology to senior management, develop information strategy, and determine systems software/hardware requirements for integration of information systems and support of business operations. Manage IT capital budget planning/execution, $60M annual operating budget, and IT suppliers. Direct 30 employees, 35 internal dotted line personnel, and up to 295 contractors.
* Developed first-ever IT strategic plan linked to industry drivers, Allegheny business drivers, and IT drivers.
* Implemented complex retail billing system on time and on budget.
* Improved system performance by completing SAP stabilization effort.
* Completed SAP re-platform project involving migration from Sun UNIX to IBM UNIX. Established SAP certified SAP Center of Expertise.
* Completed IT aspects associated with selling Allegheny’s Virginia business to 2 co-ops.
* Achieved CMMi Level 3 for application development and achieved Level 3 of ITIL operational process assessment.
* Oversaw development of Smart Meter Infrastructure plan to deploy 450K meters in support of Act 129 in PA (plan was approved by Administrative Law Judge).
* Implemented $15M in productivity improvements and improved service level performance 65% by institutionalizing IT operating model based upon process foundation.
* Established a multi-supplier delivery model to integrate IT service delivery.
* Co-led IT merger integration planning effort for the First Energy merger – a $95M transformation effort involving the rationalizing of 1000+ applications between the 2 companies.
* Established a strong IT governance model with the business, including an IT Steering Team, Business Owners Team, and IT Security Council.
* Ensured business alignment and tracking of savings achieved from projects by establishing an IT capital spending process with ROI feedback and control mechanisms.
2008 : 2011
Allegheny Energy, Inc.
Vice President / Chief Information Officer / Corporate Information Security Officer
Delivered IT services (desktop, network telecommunications voice/data, cellular, hosting UNIX, hosting midrange, hosting mainframe, application development, application maintenance, service desk and disaster recovery) at Allegheny Energy. Accountable for capital planning, P&L, Sarbanes controls, and identifying and closing additional business with account. Led team of 230 full-time employees.
* Spearheaded turnaround strategy that increased customer satisfaction, achieved 60% best shore deployment of applications, improved service level performance by 40%, and account financial performance 40%.
* Developed integrated supply chain model based upon ITIL, established foundation for multi-supplier integration model, and restructured account and client governance structures.
* Established significant Off-Shore delivery components with support teams in Chennai, Pune, Mumbai, Kuala Lumpur, New Zealand, and Brazil.
Turnaround. Spearheaded turnaround strategy that increased customer satisfaction, achieved 60% best shore deployment of applications, improved service level performance by 40%, and account financial performance 40%.
2007 : 2008
Electronic Data Systems
Account Executive - Allegheny Energy
Provided enterprise service management and transformation services supporting the Department for Work & Pensions UK operations in London, New Castle, Lytham St. Annes, and Belfast, North Ireland. Managed $80M operating budget, and 300 employees in operations and 50 employees working on the transformation initiative. Invited as an internal member of the DWP senior client governing board as the only external contractor on the team. Attained all service levels for 22 consecutive months and achieved “meets expectations” client satisfaction rating.
* Managed end-to-end enterprise ITIL service mgmnt transformation in a 140,000 seat environment across 6 business units and 10 service tower providers for the Department for Work & Pensions in the UK.
* Established integrated enterprise supply chain model driving common IT processes across the supply chain for all ITIL processes, back office processes, and enterprise testing capability.
* Managed compliance across DWP supply chain, including but not limited to EDS, Accenture, IBM, Fujitsu, and BT.
* Built new Operations Management Center that served as the hub of all service management activities in New Castle, UK.
* Formed and cemented team vision for the SIAM team and implemented SIAM operating model. Successfully decoupled from dependency on MYP tooling. Validated 961 invoices since Sept 2006 when transitioning to SIAM.
* Produced 100% to Point of Sale financials and 101% to revenue stretch target.
* Established capability to report End to End services availability across the top 25 applications, processed almost ½ a million service desk calls, and processed over 14,000 change requests (100% increase from previous year).
* Provided supplier mgmnt capability evaluating 126 monthly service levels across hosting, desktop, AMS, and the network towers.
*Established 18 cross-functional/multi-supplier teams of 125 individuals spanning the ISD community, and retained SIAM, outsourced SIAM, and service tower providers.
2005 : 2007
Electronic Data Systems
Delivery Executive - Department for Work and Pensions
Skills
applications delivery, budgets, business intelligence, business planning, Business Process Improvement, business strategy, change management, CIO Advisory Services, contract management, contract negotiation, disaster recovery, erp, executive leadership, financial analysis, governance, IT & Business Strategy Alignment, itil, it management, it service management, leadership development, mentoring, mergers & acquisitions, operations management, outsourcing, performance management, pmo, process improvement, process management, program management, project management, rfp, Risk Management, SAP, sdlc, service delivery, sharepoint, six sigma, start-ups, strategic planning, Strategy, supplier performance, system architecture, team building, team leadership, training, vendor management, presentations, public speaking, enterprise software, integration, project portfolio management, business development, telecommunications, Project Portfolio
About
An enterprising and innovative TOP INFORMATION TECHNOLOGY LEADER AND CORPORATE EXECUTIVE with consistent success in leading and delivering cost-effective technology solutions to achieve across-the-board business improvements at Fortune 500 companies. Creates business value for diverse corporations across the high-tech manufacturing, government, retail, facilities management services, energy, and information technology industries. Leverages a strong process management background to establish world-class information technology business functions and deliver top technology solutions. Translates business strategy requirements into strategic technology architectures, leading diverse teams toward successful results. My skills and strengths also include:
* Conceptualizing, communicating, and implementing a vision;
* Thinking and acting strategically while maintaining a detail-driven approach;
* Assimilating and distilling disparate information and into manageable and understandable perspectives;
* Translating business strategy requirements into strategic technological architectures and ensuring their delivery;
* Developing and managing a supply chain and establishing effective IT governance;
* Building strong working relationships with business partners, teams, and suppliers;
* Managing P&L statement, building a book of business, and negotiating and managing contracts.
* Establishing strong System Development Life Cycle and Release Management capabilities
Specialties: * General Management, P&L and Capital Planning
* Major IT Contract & Supplier Governance
* Executive-Level Relationship Mgt
* Application Development
* Business Planning
* Transformations & Program/Project Mgt
* IT Service Sales & Business Development
* IT Service Delivery & Process Mgt
* Enterprise Resource Planning (MRP II, SAP)
* TQM, ITIL, Six Sigma & CMMI
* IT Strategic Planning & Application Portfolio Mgt
* Staffing, Organizational Leadership & Outsourcing
* Startup, Turnaround & Operations Mgt
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