Troy L.
Details
Business Administration and Management, General
New York University - Leonard N. Stern School of Business
2002 : 2004
Bachelor’s Degree
Economics & English
Northeastern University
1985 : 1990
High School Diploma
General Studies
Radnor
1981 : 1985
· Leading 100+ person IT organization.
. Created Artificial Intelligence Council of industry experts to advise on the use of AI in Law and Admissions.
. Author a Weekly blog on issues around AI impacting Law and admissions.
· Reports directly to COO.
· Responsible for all IT strategy, implementation, infrastructure and maintenance.
· Building next generation microservices, cloud-based RESTful API admission systems for use by law schools.
· Headed all aspects of a companywide project to move the LSAT from paper-and-pencil to a tablet-based model. This major project includes working with multiple vendors and over 60 staff from all departments to design all phases of the test registration, check-in, and delivery.
· Headed move to online testing during COVID-19.
· In charge of all aspects of data and systems security.
· Leading numerous smaller technology efforts to support LSAC, our member schools, and our test takers.
2017 : Present
Law School Admission Council
Sr. V.P. of Technology Products and Chief Information Officer/Chief Information Security Officer
The mission of the CAB is to gain insights from leaders in our Higher Education community to influence our products and services roadmap, to empower our Educators and Students to achieve more.
2019 :
Microsoft
Microsoft’s Higher Education Customer Advisory Board
2017 : 2017
Law School Admission Council
Senior Director and Interim Chief Information Officer
· Second in command of 147-person IT organization.
· Envisioned, planned and implemented move to DevOps focusing on automation of release processes, process optimization and culture change. Moved most customer-facing applications from a 2 build per year cycle to a 26+ build per year cycle. Changed most release processes from a requiring 6+ hours of downtime to on the fly changes with 0 system downtime. Current plans are to be at full continuous deployment to production by 2018.
· Envisioned, Planned and implemented move from reactive to proactive system monitoring to increase customer experience and to facilitate the move to DevOps. Moved from 100% reactive environment to one in which 78% of problems are found internally and approximately 50% of those are found and resolved within 1 day without any indications that customers were aware a problem existed.
· Heading all aspects of a companywide project to move the LSAT from paper-and-pencil to a tablet-based model. This project includes working with extensively with over 60 staff from all departments to design all phases of the test registration, check-in and delivery.
· Oversee all software development for LSAC including our ACES2 admissions system used as the main admissions tool by all US law schools. Staff includes 47 developers.
· Oversaw LSAC’s successful bid to acquire administration of the Multi-State Professional Responsibility Examination (MPRE) for the National Council of Bar Examiners. Providing this generates LSAC over $1.5 million per year while costing less than $500,000 to administer netting over $1 million in net gain per year for LSAC. This success has led to the NCBE requesting other new services from LSAC.
· Part of management team working with Khan Academy to implement LSAT preparation on Khan Academy’s platform.
· 117 of 118 projects delivered on-time. 30 of 32 projects requiring over 10 person years of work delivered at or under budget.
2012 : 2017
Law School Admissions Council
Deputy Chief Information Officer and Director of Software Services
• Added large new services for over 60 LL.M. customers.
• Oversaw all software development for LSAC including our ACES2 admissions system used as the main admissions tool by all US law schools.
• Reported to CIO. 2nd highest IT position.
2008 : 2012
Law School Admission Council
Director of Software Services
Skills
.NET, Agile Methodologies, Business Analysis, Business Intelligence (BI), Business Process Improvement, Business Transformation, Cloud Computing, Continuous Delivery, Continuous Integration, Databases, DevOps, Digital Strategy, Enterprise Architecture, HTML, Information Technology, IT Management, IT Service Management, IT Strategy, IT Transformation, Leadership, Machine Learning, Management, Matlab, Program Management, Project Delivery, Project Management, Requirements Analysis, SDLC, Software as a Service (SaaS), Software Development, Software Project Management, Storytelling, Strategic Planning, Strategy, Team Leadership, Teamwork, Vendor Management, XML, Microsoft SQL Server, ASP.NET, Integration, C, Software Project, SharePoint, JavaScript, Testing, VB.NET, Access, Git, Octave, Visual Basic .NET (VB.NET)
About
I'm a tech-savvy executive who thrives on tackling challenges and leading teams to success. I specialize in utilizing DevOps and AI to drive innovation and efficiency. My ultimate goal is to cultivate work environments that people are proud to be a part of.
Skilled presenter and storyteller.
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