Job Details

Job Location

LONG BEACH - Long Beach, CA

Salary Range

$70,000.00 - $90,000.00 Salary

Description

Systems Engineer

United States

About Aperture

Aperture is a national portfolio of best-in-class forensic expert companies providing full-service expert analysis. Aperture’s mission is driven by a Partnership Model that provides strength, consistency, and scale. The power of our collective is unmatched, and we are a force beyond compare. Powered by our people and our Partners, we amplify our effectiveness and our impact.

Description

The primary focus of someone working in a Systems Engineer position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common Desktop Support job duties include:

Responsibilities

Apply ITIL guiding principles to all IT service related responsibilities
Monitor and respond to electronic tickets, phone calls and verbal requests from internal and external clients for both trouble and task-oriented issues, and provide clearly written documentation regarding the problem, task, and resolution
Maintain/install end user software and hardware: Troubleshoot/resolve issues in a timely manner on Laptops/Desktops/Thin clients/peripheral devices/MS Windows OS/MS Office/ Local and web-based applications and update clients on the status of their requests.
Gather and analyze system data (configurations, settings and permissions) to diagnose problems with computer systems
Create logon credentials via Active Directory Users and Computers and set appropriate Security Group membership based on least privilege access
Attend meetings both locally, and via teleconference. Meet with local vendors and technicians. Maintain asset tracking software with up-to-date data
Create and collaborate on documentation pertaining to projects, tasks and other business needs
Other IT Related Support: Routers and switches, AV equipment, Printers, Security Systems and Proximity key card systems/Cable management. Maintain a clean and orderly IT storage area

Requirements

Bachelor’s Degree; preferably in Information Technology
1-3 years’ experience in a help desk/IT support role
Certifications such as A+/Network+/Microsoft are preferred but not required
Experience in the set-up, configuration, and use of computer hardware and software, and networking components.
Ability to communicate technical issues to technical and non-technical employees
Ability to troubleshoot and support server operating systems (Windows, Linux, Docker, ProxMox, KVM)
Self-motivated and willing to learn, as well as always find the solution
Basic understanding of Cloud Solutions & Cloud Computing
Knowledge of wireless networks, set up maintenance and troubleshooting
Knowledge of video conference systems, VOIP phones, smartphones (iOS & Android) and other common technology related devices and software
Experience providing remote support via phone and remote control applications desired

Physical Requirements

The ability to sit at a desk up to 80% of the time
The ability to stand and walk up to 20% of the time
The ability to be confined in a small area, such as a cubicle
The ability to operate phones and computers
The ability to travel 25% of the time

Work Environment

The functions of this role are conducted in an office environment.

Benefits

We strive to offer an environment that provides our employees with the right balance between work and family. We offer a comprehensive benefits package including:

Fun, energetic, casual office
Hybrid work schedule
Medical, dental, vision, and life insurance
401K with company discretionary contributions
Tuition Reimbursement
Paid holidays, paid time off, and floating holiday time

Hours of Work

Fulltime: Defined as 5 days a week for 40 hours per week. Actual working hours will be discussed with the hiring manager.

AAP/EEO Statement

Aperture is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability, genetic information, or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, emotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities, and conflict resolution.

It is also the policy of Aperture to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Aperture is committed to adhering to its obligations to reasonably accommodate both employees and applicants under the Americans with Disabilities Act.

Qualifications

We strive to offer an environment that provides our employees with the right balance between work and family. We offer a comprehensive benefits package including:

Fun, energetic, casual office
Hybrid work schedule
Medical, dental, vision, and life insurance
401K with company discretionary contributions
Tuition Reimbursement
Paid holidays, paid time off, and floating holiday time

Hours of Work

Fulltime: Defined as 5 days a week for 40 hours per week. Actual working hours will be discussed with the hiring manager.

AAP/EEO Statement

Aperture is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability, genetic information, or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, emotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities, and conflict resolution.

It is also the policy of Aperture to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals

with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Aperture is committed to adhering to its obligations to reasonably accommodate both employees and applicants under the Americans with Disabilities Act.

Aperture LLC

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