We are seeking a motivated and detail-oriented IT Help Desk Technician to provide technical support to end-users in a fast-paced work environment. The ideal candidate will troubleshoot hardware, software, and level-one network-related issues and offer solutions to enhance the overall IT efficiency of the company.

Responsibilities:

Serve as the first point of contact for users seeking technical assistance via phone, email, or in person
Diagnose and troubleshoot hardware, software, and network problems
Install, configure, and upgrade software and hardware (e.g., printers, operating systems, antivirus programs)
Provide timely and accurate feedback to end-users
Assist with onboarding new employees, setting up new user accounts, and configuring devices
Guide users through step-by-step problem-solving processes
Maintain technical documentation and service records
Escalate unresolved issues to the appropriate internal teams (e.g., system administrators, network engineers)
Manage and monitor internal IT assets and inventory
Maintain and update knowledge of current IT trends and technologies

Qualifications:

High school diploma or equivalent (required)
Associate degree in Information Technology or related field (preferred)
CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certification (preferred
1-2 years of experience in a help desk or technical support rol
Experience with Windows, macOS, or Linux-based operating system
Familiarity with remote desktop tools and help desk ticketing software (e.g., Zendesk, Jira, ServiceNow
Knowledge of basic networking protocols (e.g., TCP/IP, DNS, DHCP
Hands-on experience with Active Directory, Office 365, and VPN troubleshooting)
Basic understanding of cybersecurity principle
Ability to set up and troubleshoot printers, scanners, and other peripheral
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook
Excellent communication and customer service skills
Strong problem-solving abilities and attention to detail
Ability to work well under pressure and manage multiple tasks simultaneously
Strong team player with a proactive attitude
Willingness to learn and adapt to new technologies and processes

Additional Requirements:

Ability to work flexible hours, including evenings and weekends (not common, but if necessary)
Physical ability to lift and move IT equipment (up to 50 lbs.)
Valid driver’s license (preferred)

Annual salary starting at $75,000.

The disclosed salary range is commensurate with experience and does not reflect the total compensation package. Our associates have access to other valuable benefits that our Human Resources team is happy to share with candidates during the interview process.

Basic Resources, Inc.

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IT Help Desk Technician