Full Circle Communities, Inc., is a mission-driven non-profit developer, owner, and manager of affordable housing. We achieve our mission collaboratively – with our residents, our communities, our industry partners, and our fellow employees.

We look for committed and enthusiastic individuals who are energized by our mission, and the challenges of creating and operating service-rich affordable housing. We invest in our team members’ growth as we expect them to invest in the growth of the organization.

We are currently working on implementing several exciting technologies to expand operational capabilities, improve efficiency and provide a high level of customer service for users.

Job Description

Full Circle is seeking an IT Administrator to maintain and improve our technology infrastructure, respond to help desk tickets, and provide onsite tech support. The position reports to the IT Director. Specific duties of the IT Administrator include, but are not limited to:

Respond to and resolve help desk tickets in a timely and efficient manner
Provide technical support and troubleshooting for Google Workspace, Microsoft Windows, Microsoft Office, Google Chrome OS, Slack, RingCentral, Konica Minolta copiers, Brother printers and scanners
Conduct regular onsite visits to properties to provide IT support and ensure technology is functioning properly
Maintain and support our technology infrastructure including hardware, software, SaaS platforms and network systems
Perform regular maintenance and updates to ensure system integrity and security
Assist with the setup, configuration, and deployment of new hardware and software
Train and support staff in the use of technology tools and systems
Collaborate with the IT Director to develop and implement technology solutions that enhance operational efficiency
Maintain accurate documentation of IT systems, processes, and procedures
Stay updated on the latest technology trends and best practices

Qualifications And Skills

The ideal team member will blend passion, creativity, and technical experience to maintain seamless IT operations. They will work closely with the IT Director to successfully assist internal customers, complete projects and manage their work with a high degree of initiative and independence.

Candidates Must Have

3-5 years of experience as an IT Help Desk Technician, IT Administrator or similar role
Educational background in information technology, computer science or a related field
Experience administering Google Workspace, Microsoft Windows, Microsoft Office, Google Chrome OS, Slack, Okta, Mimecast, SmartDeploy, Happyfox, NinjaOne, PrinterLogic, RingCentral or similar platforms
Excellent troubleshooting and problem-solving abilities
Strong communication and interpersonal skills
Ability to travel regularly throughout the Chicagoland area
Valid driver’s license and reliable vehicle for transportation

Strong Candidates Will Have

More than 5 years of experience as an IT Help Desk Technician or IT Administrator
Experience working in a non-profit or housing sector
Certifications such as ITIL Foundation, CompTIA A+, Network+, Security+, or Microsoft certifications

This is a hybrid position with a minimum of two to three days in the office or onsite at properties depending on need. Regular travel throughout Chicago and collar counties will be required along with occasional travel outside of Illinois.

This position requires the ability to lift and move computer equipment.

Compensation & Benefits

Compensation and benefits are competitive and commensurate with experience. This is an hourly non-exempt position. The standard salary range for this position is $70,000- $90,000. Benefits include health, dental, vision, IRA, life and supplemental insurance, and more.

Full Circle Communities, Inc. currently has ownership/affiliated interests in and/or manages over 1,200 apartment units in Illinois, Iowa, and Michigan. We are located in Chicago, Illinois, in the West Loop near UIC. Our corporate office functions in a relaxed, business casual environment.

Employees are encouraged to explore their interests and define their own growth, and Full Circle is a committed partner in their career development.

Full Circle is proud to be an equal opportunity employer, and while we have a set of preferred qualifications listed, if you have other experience that you think is relevant, please apply.

If you want to work with a like-minded team, please submit your resume and cover letter, along with salary requirements and a list of relevant projects and your role.

Full Circle Communities, Inc

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