Information Systems & Telecommunications Manager

DEPARTMENT: INFORMATION TECHNOLOGY

GENERAL DESCRIPTION:

This is a leadership role that performs professional work providing operational support to and management of the County’s information technology infrastructure and team members. This role requires a strategic thinker with strong leadership skills, technical expertise, and a proven track record implementing and managing information technology solutions. This is a highly skilled position, working under the general direction of the Information Technology Department Director.

ESSENTIAL JOB DUTIES:

· Provides management and oversight for the County’s information technology infrastructure, systems, and services

· Develops and manages the Information Systems & Telecommunications (IS&T) Division’s annual operating and capital expenditure budgets to ensure consistency with overall strategic objectives

· Establishes, documents, and communicates technology-related goals and objectives to team members

· Defines and documents internal processes and procedures related to IS&T Division staff duties and responsibilities

· Ensures compliance with governance, security and audit policies, procedures and best practices

· Supervises, evaluates, plans work objectives, establishes priorities and/or corrective actions for the information technology staff; ensures completion of routine and ongoing support functions

· Fosters a collaborative and innovative team culture to drive excellence in IT service delivery

· Provides project management and leadership for technology projects and implements enterprise technology strategies

· Manages routine/scheduled audits of all systems, including all backups

· Ensures the security, reliability, and performance of networks, servers, and systems

· Provides leadership in resolving escalated technical issues and ensure timely and effective user support

· Recommends the selection and acquisition of hardware, software, and IT-related services and equipment

· Tracks and maintains IT hardware and software inventory

· Partners with internal and external partners to communicate project status, activities, and achievements

· Develops and maintains relationships with suppliers and service providers; negotiates contracts and agreements with suppliers and service providers to ensure cost-effectiveness and service quality

· Ensures service providers perform to contractual SLAs and service obligations

MINIMUM QUALIFICATIONS:

Education/Experience:

Bachelor’s degree in Computer Science or related field and a minimum of (10) ten years of related working experience. A minimum of (3) three years in an information technology management role.

Licenses, Certifications, or Registrations:

Valid Florida driver's license
Information Technology Management and Leadership Professional (ITMLP) desired
Certified Information Systems Security Professional (CISSP) desired
Project Management Professional (PMP) desired

Knowledge, Abilities, and Skills:

· Expert knowledge of IT best practices, policies and regulations

· A clear understanding of client/server technology and network architecture

· In-depth understanding of computer science and cybersecurity

· Strong problem-solving, critical thinking, and decision-making skills

· Advanced leadership and conflict management skills

· Excellent customer service and interpersonal skills

· Project management skills, including organization, planning, time management and prioritization

· Effective communication skills, including writing, speaking and active listening

· Specific knowledge of and proficiency with:

Physical and virtual servers and networks
Network switching and routing
Microsoft Active Directory (users, computers, servers) management
Microsoft Entra ID management
Network operating systems (Windows Server and Linux)
End Point Protection Systems / Extended Detection and Response
Enterprise applications management
Enterprise disaster recovery systems management
SAN/NAS, CIFS, and iSCSI storage environments
Domain Name System (DNS) management
Microsoft Exchange email systems; including Exchange Online
SQL databases
Sustainment of servers, storage, backup, and network services

SUPPLEMENTAL INFORMATION:

This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills, or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add, or remove duties and assign other duties as necessary that are a logical assignment to the position. This position may require occasional work outside of normal working hours to support corrective maintenance requirements.

ADA STATEMENT:

A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.

Indian River County Board of County Commissioners

New Jobs

Information Systems & Telecommunications Manager