About Our School

The Metropolitan School of Panama is an international school in Panama City that offers a world-class academic program to students in Early Childhood 3 through 12th grade. With around 800 students hailing from 45 different nationalities, and 120 faculty members that boast an impressive range of international teaching experiences, our school is enriched by the wealth of its diverse and multicultural community.

History

Opened in 2011, The MET has become one of Panama’s leading international schools. The school was founded with a vision of creating an international school of excellence, staffed with the best teachers, with small class sizes, and where each child would be happy, motivated, and inspired to learn.

Job Purpose

The MET Head of IT has accountability for information technology within the school, with guidance provided by the Regional IT Director.

The Head of IT is responsible for working closely with the school SLT and the Regional IT Team, to implement the strategic technology direction for the school.

The Head of IT will support the planning, development, and execution of the IT strategies and solutions to support students, staff, and the infrastructure of the school.

Principal Accountabilities

Provide appropriate technical support for all the staff and students
Facilitate resolution of operational problems and provide training and technical support
Lead root-cause troubleshooting efforts to address underlying problems and minimize recurrence
Collaborate with suppliers and partners for the resolution of complex issues
Manage the fulfillment of standard requests, ensuring the maintenance and communication
Create and maintain standard operation procedures, developing new procedures as required, and ensure adherence
Control operational service updates and handover, ensuring validation, communication, training, coordination and provision of operational support plans
Support compliance-based assessments, with emphasis on user control and records
Manage the asset distribution and IT inventory for the school
Ensure relevant IT policies are complied with and promote the awareness and improvement of services and practices impacting IT security
Plan and manage the IT budget for both opex and capex expenditure
Oversee the IT Department

Qualifications / Training -degree qualified and/or relevant professional qualification and experience (computer systems, infrastructure, or related field

Experience-at least 5 years of technical delivery and support experience in roles that require involvement and understanding of IT-based service delivery. Aware of industry and professional standards. Experience in the creation and deployment of policies and standards operating procedures. Managed a service desk operation.

Skills-understand service desk operations and tools with basic project management experience. Knowledge of Windows, apple desktop administration, Microsoft Office suite, audiovisual solutions, and IT security.

Language: Strong bilingual Spanish & English skills, verbal and written.

Desired Skills and Competencies: 

Strategic thinking, willing to change what is needed.
Stress Handling
Industry development
Proactive, anticipate difficult situations, and take appropriate decisions in advance to avoid them
High-level analytical and organizational skills
Ability to handle sensitive information in a confidential manner
Exceptional interpersonal skills and the ability to interact effectively within a multicultural environment.
Applying standards

Job Description

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Job Responsibilities

Required Skills/Abilities

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