At Powerful, we pride ourselves on fostering long-lasting partnerships with our clients by humanizing digital experiences and delivering meticulous, detail-oriented services. Our core values include client satisfaction, team development, integrity, and sustainability. We empower our teams to innovate and make value-based decisions, contributing to a collaborative and supportive work environment.

Project Managers lead and execute website projects.

As a Project Manager, you will guide utility organizations through a proven implementation process to leverage our award winning websites and Content Management System (CMS). Project Managers have access to in-house designers, content strategists, developers, and trainers who share our standards of excellence across client deliverables and relationships.

Strong candidates have a proven track record of successfully managing projects for utility organizations, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to utility organizations is a must.

What your impact will look like here:

Manage multiple website implementation projects of varying scope and size for utility organizations
Own the customer communication, project scope and timeline
Learn the tech well enough to provide consultation and technical support for those customers under your watch
Coordinate cross-functional teams to best serve our customers
Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables
Leverage company standard processes and tools for executing, tracking, and facilitating calls
Maintain a proactive and consultative approach to executing client initiatives, anticipating needs, and guiding decisions based on data and best practices
Support and consult Sales and Customer Success teams in pursuit of future opportunities
Survey and achieve consistently high customer satisfaction quality feedback scores
Commit to maintain and exceed our standard of excellence in project management, deliverables, and personnel
Rare travel to client locations or trade shows and conferences for onsite consultation approximately 3 to 6 times per year

Job Related Qualifications

Exceptional ability to communicate clearly and organize effectively.
A talent for noticing and addressing the small details that others might miss, ensuring high-quality deliverables.
Minimum of 3 to 5 years’ experience overseeing or coordinating website projects
Experience working with distributed/remote teams
Enjoy managing simultaneous projects in a fast-paced environment
Possess superior communication (oral and written) and analytical skills
Ability to anticipate client needs and answer questions before they arise.
Familiarity with web usability, accessibility, and best practices
Proficient use of project management solutions, Microsoft Office suite, Zoom, Slack, Freshdesk, Loom, 1Password, Prototype tools (Adobe XD / Figma),
Accessibility/ADA/508 testing tools and link checking software
Confident and professional in facilitating client meetings over video calls
Preferred experience working with utility organizations, especially in communications
Enjoys working with technology and creating positive digital experiences for clients

Special Requirements

Extremely comfortable and confident in being on camera and facilitating meetings using Zoom.
Ability to work from a quiet, interruption-free environment with a professional background setting.
Maintains a professional appearance during video calls, wearing Powerful branded clothing.
Committed to delivering exceptional service and improving the client’s digital experience through thoughtful and strategic project management.

Powerful Web Design for Utilities

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Website Project Manager