At Powerful, we pride ourselves on fostering long-lasting partnerships with our clients by humanizing digital experiences and delivering meticulous, detail-oriented services. Our core values include client satisfaction, team development, integrity, and sustainability. We empower our teams to innovate and make value-based decisions, contributing to a collaborative and supportive work environment.
Project Managers lead and execute website projects.
As a Project Manager, you will guide utility organizations through a proven implementation process to leverage our award winning websites and Content Management System (CMS). Project Managers have access to in-house designers, content strategists, developers, and trainers who share our standards of excellence across client deliverables and relationships.
Strong candidates have a proven track record of successfully managing projects for utility organizations, as well as demonstrated leadership capabilities. A desire to be part of a results-driven, client-focused, fast paced team who loves the mission of providing best-in-class service to utility organizations is a must.
What your impact will look like here:
- Manage multiple website implementation projects of varying scope and size for utility organizations
- Own the customer communication, project scope and timeline
- Learn the tech well enough to provide consultation and technical support for those customers under your watch
- Coordinate cross-functional teams to best serve our customers
- Oversee quality assurance, execution, delivery, reporting, and contract compliance for all project deliverables
- Leverage company standard processes and tools for executing, tracking, and facilitating calls
- Maintain a proactive and consultative approach to executing client initiatives, anticipating needs, and guiding decisions based on data and best practices
- Support and consult Sales and Customer Success teams in pursuit of future opportunities
- Survey and achieve consistently high customer satisfaction quality feedback scores
- Commit to maintain and exceed our standard of excellence in project management, deliverables, and personnel
- Rare travel to client locations or trade shows and conferences for onsite consultation approximately 3 to 6 times per year
Job Related Qualifications- Exceptional ability to communicate clearly and organize effectively.
- A talent for noticing and addressing the small details that others might miss, ensuring high-quality deliverables.
- Minimum of 3 to 5 years’ experience overseeing or coordinating website projects
- Experience working with distributed/remote teams
- Enjoy managing simultaneous projects in a fast-paced environment
- Possess superior communication (oral and written) and analytical skills
- Ability to anticipate client needs and answer questions before they arise.
- Familiarity with web usability, accessibility, and best practices
- Proficient use of project management solutions, Microsoft Office suite, Zoom, Slack, Freshdesk, Loom, 1Password, Prototype tools (Adobe XD / Figma),
- Accessibility/ADA/508 testing tools and link checking software
- Confident and professional in facilitating client meetings over video calls
- Preferred experience working with utility organizations, especially in communications
- Enjoys working with technology and creating positive digital experiences for clients
Special Requirements- Extremely comfortable and confident in being on camera and facilitating meetings using Zoom.
- Ability to work from a quiet, interruption-free environment with a professional background setting.
- Maintains a professional appearance during video calls, wearing Powerful branded clothing.
- Committed to delivering exceptional service and improving the client’s digital experience through thoughtful and strategic project management.
