Role: Director of Information Technology

Job Summary: The IT Director will oversee and manage the company's technology operations and the implementation of new IT systems and policies. This role includes managing the IT staff and leading technology infrastructure, software development, information security, and vendor management initiatives.

Essential Job Functions & Responsibilities:

Direct operations in support of the IT department, including computer operations, technical support, systems analysis, and security.
Oversee IT projects in software development, infrastructure, and security.
Ensure the consistency and maintainability of existing applications by creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance.
Oversee the outsourced help desk, reviewing metrics and ticket data to ensure optional performance and internal customer satisfaction.
Oversee the development, design, and implementation of new applications and changes to existing computer systems and software packages.
Responsible for the development and implementation of all IT policies and procedures, including those for architecture, security, backups, disaster recovery, standards, purchasing.
Manage relationships with vendors and service providers, ensuring contracts and service levels are negotiated and executed in line with company goals.
Ensure the security of data, network access, and backup systems.
Identify problematic areas and implement appropriate solutions to address.
Define and maintain data retention polices.

Qualifications:

Bachelor's or master's degree in Computer Science, Information Technology, or related field
Proven experience as an IT Manager or similar role
Experience in analysis, implementation, and evaluation of IT systems and their specifications.
Deep understanding of computer systems (hardware/software), networks
Experience in controlling information technology budgets.
Experience managing or supervising a help desk team.
Excellent organizational and leadership skills
Outstanding communication abilities
Vendor management experience

Skills:

Strong leadership and decision-making skills
Excellent analytical and problem-solving skills
Strong technical knowledge of network and client operating systems, including cloud services and security
Strong technical knowledge of current network hardware, protocols, and standards

Company Summary: With three decades of experience, Praesidium is the national leader in abuse risk management with more than 9,000 clients in the United States and 11 countries. Praesidium is the national partner in child safety with YMCA of the USA, Boys & Girls Clubs of America, Salvation Army, hundreds of public and private schools, numerous colleges, and universities, and many Catholic and Episcopal Dioceses.

We are mission-driven to help organizations reduce the risk that a child, vulnerable adult, or the elderly will be abused by an employee, volunteer, or another program participant. Praesidium offers a comprehensive array of loss control and risk management services and products. Visit our website at www.PraesidiumInc.com to learn more.

Additional Details:

Hybrid home/office weekday at corporate office in Arlington, TX; remote possible for ideal candidate

Perks and Benefits:

An opportunity to join a team of committed, talented professionals who care deeply about protecting children and vulnerable adults.
Competitive Pay and benefits – annual performance reviews
Generous and flexible PTO, end of year holiday closure in addition to PTO.
Comprehensive health, dental and vision insurance, a portion of which is company paid
Telemedicine Benefits – company paid
Long-term disability – company paid
Short-term disability
Life Insurance
Flexible Savings Account (FSA)
401K matching program
Employee Assistance Program
Travel Assistance Program

Praesidium, Inc.

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Director of Information Technology